Effective Business and Technical Communication Principles
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Business Communication: Definition, Nature, and Process
Business communication is the exchange of information, ideas, messages, and instructions within and outside an organization to achieve business objectives effectively.
Nature of Business Communication
- Goal-Oriented: Focuses on achieving organizational objectives.
- Continuous Process: Occurs regularly in organizations.
- Two-Way Process: Involves sending and receiving messages.
- Dynamic: Changes according to situations and technology.
- Pervasive Function: Needed at all levels of management.
- Relationship Building: Helps maintain good relations among stakeholders.
Process of Communication
- Sender: The person who initiates the message.
- Encoding: Converting ideas into words, symbols, or gestures.
- Message: The