Understanding Consumer Needs and Behavior
Classified in Economy
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Understanding Consumer Behavior: Focusing on Needs
Understanding consumer needs is the crucial first step in implementing the marketing concept, as it is difficult to meet customer needs effectively otherwise.
Defining Consumer Behavior
Consumer behavior refers to the activities carried out by a person or organization when they perceive a need to purchase and use a product or service. A distinction is often made between final consumer behavior and the behavior of organizations.
Studying End-User Behavior
The study of end-user behavior includes these aspects:
- The purchase behavior of individuals or groups for their own consumption or that of third parties (e.g., family members). It includes the activities undertaken to obtain a good or service.
- The