Marketing Fundamentals: Demand Management, Segmentation, and Value
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Core Concepts: Managing Market Demand
Needs, Wants, and Demands
People have needs for specific goods or services. Companies aim to identify and satisfy these needs. A complete demand includes four components:
- The underlying need and the specific want.
- The budget (ability to pay).
- The specific plan to purchase the item.
Types of Consumer Needs
Understanding the different levels of needs is crucial for effective marketing:
- Stated Needs: Explicit requests. Example: “I want to buy a cheap car.”
- Real Needs: The underlying requirement. Example: “I want a car that does not consume a lot of fuel.”
- Unstated Needs: Needs the customer has not yet consciously considered.
- Delight Needs: Identifying secondary needs that exceed basic expectations.
- Secret Needs: