Core Business Systems, IT Development, and Security Concepts
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Business Functions and Logistics
- Core Functions: Administration, Human Resources (HR), Technology, Procurement
- Logistics & Operations: Inbound Logistics, Operations, Sales, Service, Outbound Logistics
Key Information Systems
Enterprise Resource Planning (ERP)
- Integrated system covering: Sales, Production, Finance, HR
- Characteristics: Complex, Costly
Supply Chain Management (SCM)
- Manages: Supply, Production, Distribution
- Covers: Inbound Logistics, Manufacturing, Outbound Logistics
- Focus: Inventory Cost reduction
- Related Concepts: Key Performance Indicators (KPI) for efficiency, Just-In-Time (JIT)
Customer Relationship Management (CRM)
- Types: Operational, Analytical, Collaborative
- Process: Capture customer data, Analysis, Change business processes
- Goals: