Concept of education
Classified in Economy
Written at on English with a size of 2.65 KB.
1.1-Defining quality: Quality=Performance(how it works)/Expectations. If Q is bigger than 1=good feeling. The customer determines his expectations. Quality df: Group of properties and characteristics of a service or a product that has the ability to satisfy different necessities. Some dimensions of quality are reliability, durability, service, reputation... These dimensions are independent.