Understanding Corporate Social Responsibility and Brand Equity

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Dimensions of Corporate Social Responsibility

Philanthropic (Good Citizen)

Ethical (Be Ethical, Right from Wrong)

Legal (Obey the Law)

Economic (Be Profitable)

5 Barriers to Sustainable Consumer Behavior

  • Lack of Awareness & Knowledge
  • Negative Perceptions
  • Distrust
  • High Prices
  • Low Availability

Measuring Brand Equity

Contributes to positive perceptions of product quality

Qualitative (Free Association/Projective Techniques)

Quantitative (Brand Recognition Research/Brand Recall)

4 Dimensions of BrandAsset Valuator

Differentiation (Brand's Point of Difference)

Relevance (Brand Relates to You)

Esteem (How Well Regarded the Brand Is)

Knowledge (Understanding of the Brand)

Role of Social Media in Branding

  • Brand Advocates/Sharing Info/Seeing Discounts/Customer Services
  • Allows firms to develop deeper relationships with customers
  • Generates positive word-of-mouth communication about the brand on social networks

ex. Give consumer reviews/punish company/protect others

Pricing Objectives

Profit Maximization (Associate with Value)

ex. Apple releases new Apple iPad for a high price and eventually, the price decreases but consumers relate value to their product

Volume Maximization (Low Prices to Get More Consumers)

ex. Direct TV lowers price, consumers assume they are saving money in the long-run

Survival Pricing (Maximize Cash Flow for Short-Term Lowers Prices to Cover Costs)

ex. During the recession, General Motors lowered the price of cars to avoid bankruptcy

Brand Equity

Contributes to positive perceptions of product quality; facilitates a brand expansion into new markets; increases firms' ability to sustain competitive environments.

Brand Strategies

Brand Extension (Creating additional products within the brand ex. Dove)

Brand Revitalization (Re-branding for a new target market ex. Aeropostale)

Co-Branding (Partnering to bring in two consumer areas and double profits ex. Tim Hortons & Cold Stone)

Private Label Brands

Environmental Marketing Strategies

Strategy 1: Eco-Efficiency

Strategy 2: Beyond Compliance Leadership

Strategy 3: Eco-Branding

Strategy 4: Environmental Cost Leadership

Strategy 5: Sustainable Value Innovation

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