Student Email Replies and Formal Complaint Letter Samples

Student Emails and Formal Complaint Letter Samples

Task: Reply to an Exchange Student

You have received an email from an exchange student who is coming to stay at your house for a week. Write a reply to him or her.

Incoming Message from the Exchange Student

Hi Jeremy! How are you? I'm sorry for not replying immediately. I have been working all week because I have a lot of exams, but I'm so excited about your stay here for a week. I have to show you a lot of places. My town is old and there are many historic villages. We have a lot of culture, and people are very kind — you can speak with them very easily. My city is cold and it rains frequently, so I usually wear winter clothes. In summer it is hotter.

Finally, I have to ask you something: what do you like and what do you dislike?

I want to know so we can go to places that you like.

Bye! See you later!

Task: Email About a Life-Changing Experience

Write an email to a friend about an experience that has made a difference to your life.

Email to a Friend

Hi Liam, How are you? What have you been doing since I saw you last? I have to tell you something important. On my holidays I travelled to India with my parents. I was so excited when we arrived at the airport. We visited many of the country's most important places. The people were very kind to us, and the food was great!

But during the journey, I saw some things that have changed my life. Behind India's beauty, there are many people who live by scavenging in dustbins.

These people have a difficult life.

Task: Write a Formal Letter

Write a letter.

Formal Complaint Letter

Lucía Pedride Moirón
Ferrería, Riotorto Nº8
Teleshopping

Monday, 10 December
207 Dean Street
Lugo

Dear Sir/Madam,

I am writing to complain about a new teleshopping product that I recently purchased for my personal use.

I bought a clothes iron last week for home use. The purchase and the shipment were fine. I have read the instructions, but the machine doesn't work. I have tried repeatedly, but the iron still does not work.

This situation is disappointing. I would be grateful if you could issue a full refund or replace the machine.

I look forward to your reply and hope this matter can be resolved.

Yours faithfully,

Lucía Pedride Moirón