Resolving Delay Issues with Datron Technology
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Conversation between Javier Alconero and Ben Grey
J: Javier O: Operator R: Responsible of the Sales Department
O: Good afternoon, Datron Technology, Can I help you?
J: Hello, Yes, Can I speak to the Responsible of the Sales Department, please?
O: Of course, Could I have your name, please?
J: Oh yes, excuse me, I'm Javier Alconero From Amaya.
O: Ok, Thank you, I'll put you through (pause). I'm sorry. There's no answer. One moment please…….
R: Hello, Ben Grey speaking, Responsible of the Sales Department. Can I help you?
J: Good afternoon Mr. Grey, I'm Javier Alconero the Head of the Production Department from Amaya Telleria
R: Oh yes!!! Excuse me Mr. Alconero. I can imagine why your call us!!!! Just in this moment I'm speaking with our Logistic Department, to prepare your machines to send you as soon as possible.
J: Yes, Mr. Grey, The machine tools should have arrived 3 weeks ago, but there's no news about the products or the reasons for the delay, last week I Phoned you all days, but I haven't had any answer from you; Why?
R: Sorry Mr. Alconero, the last week we were on holidays here, as you know, in my country the last week we celebrated the Spring Festival.
J: Ok, Mr Grey, the delay is for 3 weeks,... do you understand me? We have a several problem with our customers because we are delaying in our orders.
R: Yes, Mr. Alconero, Sorry again, I understand your complaint. Well, we have had another problem with the shipping of the machines, because we didn't have the necessary permits for road transport. The lack of legal permits has been the reason of the delay. Sorry, in 3 days you will have the machines in your factory.
J: Really? I think that you should take responsibilities about our delays.
R: Of course!!! our Financial Department will phone you, and we will give you a great discount in ours machines.
J: Thank you, Mr. Grey, that's reasonable. Well, will we receive the machines in 3 days?
R: Yes, Mr. Alconero, I assure you that in 3 days the machines will be in Amorebieta.
J: Thank you Mr. Grey, I feel better then!!! Bye-bye!!
R: Goodbye!!