Resolving Customer Complaints and Business Updates

Customer Complaint and Resolution

Complaint: Dear Mr. Lopez, I am writing with regard to our order of office equipment, Invoice #56320. This order was supposed to arrive at our main office on Thursday, but the products did not arrive. Please send the order as fast as possible because our employees need these items. This has caused us great inconvenience, and we may lose significant time. Furthermore, I feel that you should offer us some form of compensation for this inconvenience. I look forward to hearing from you. Yours sincerely.

Response to Complaint:

Response: Dear Ms. Sara, thank you for your letter of (Date) in which you complained about a delivery issue (Invoice). First of all, please accept our **apology** for this mistake. We have sent a new order by **express delivery**. Furthermore, as **compensation** for this unfortunate incident, we will **credit** your account with a 15% discount and also include a month of free samples for your best customers. We value you as a customer and look forward to doing business with you again. Yours sincerely.

Product Information

Smartphone Details

This smartphone is one of our most popular products in the world. The iPhone is a mobile brand by **Apple** and comes in a variety of colours: black, white, silver, gold, and there is one model that has the colour of a rainbow, but the most popular is the colour black.

The iPhone is made of glass, which is very fragile. It also has many applications for different uses, and many of them only work on Apple's operating system. The worst thing is that the new models have come onto the market with a very high price, and the older ones do not work well with updated software.

Job Opportunity

Sales Manager Position at Pearson Shop

"Pearson Shop" is looking for a **Sales Manager** with at least one year's experience in a similar position. We are an important clothes shop in Pamplona with a staff of 20 employees, looking for a manager with a fresh marketing perspective to increase our sales.

Job responsibilities include:

• Balancing the budget.
• Managing the workers' schedules.
• Monitoring sales.
• Managing claims.

Our company places great **importance** on teamwork. "If you are not only a team player, but can also lead the team, your place is with us!"

Marketing Performance Report

Tablet Computer Sales Analysis

This has been a successful year for our (Product) series of tablet computers. Sales have increased to (Numbers) units in the USA and (Numbers) in Europe. Our largest market this year has been Asia. In general, sales for this product in the second half of the year increased significantly, and we expect this trend to continue.

Sales of the older (Product) line have decreased, as expected, as people prefer the newer (Product). Sales in both the USA and Europe dropped this year, and the forecast is that they will continue to fall next year.

Sales Figures:

This year, we sold (Numbers) (Product) in the USA and (Numbers) in Europe. Next year, we expect those figures to be around (Numbers) and (Numbers) respectively.