Professional Business English: Complaints and Scheduling

Formal Complaint Letter Template

From: [Sender Name]

To: [Recipient Name]

Sent: March 12th, 2019

Subject: Order No. 111

Dear Sir/Madam,

On July 7th, 2019, I bought a [Product Name/Reference]. I made this purchase at IKEA in Alcorcón on March 12th.

Unfortunately, your product has not performed well (desafortunadamente su producto no funcionaba bien) because it does not match the sample cupboard (el armario de muestra no coincide).

To resolve the problem, I would appreciate it if you could replace the article. I have attached a copy of the invoice (se adjunta copia de la factura).

I look forward to your reply and a resolution to my problem. I will wait until Friday before seeking third-party assistance. Please contact me at the above address or by phone at 6666666.

Please correct the mistake and credit our bank account with the money you overcharged. We feel we are also entitled to compensation. We are looking forward to hearing from you soon.

Best wishes (saludos cordiales),

Work Reference and Scheduling Phrases

• Is next Monday convenient for you? / How about next Monday?
• When can you make it? / Which day is convenient for you?
• I’m afraid something urgent has happened. / I’m sorry, but an urgent matter has come up.
• Would you like to postpone it? / Would you like to put it off?
• So that’s Thursday at 10:30. / So the meeting is confirmed for then at 10:30.
• That’s fine. / That’s fine, great!

Useful Phrases for Business Meetings

• Can we arrange a meeting to discuss the trip to England? (Podemos concertar una reunión para hablar sobre el viaje a Inglaterra)
• Of course, when would be convenient for you? (Por supuesto, ¿cuándo sería conveniente para ti?)
• Can you meet on Wednesday afternoon? (¿Puedes quedar el miércoles por la tarde?)
• I’m afraid I won’t be able to come first thing. (Me temo que no voy a poder ir a primera hora)
• Anytime next month sounds fine. (Cualquier momento en el mes que viene me suena bien)
• Thursday at 2:00 is confirmed. (El jueves a las 2 está confirmado)
• Which day would you prefer? (¿Qué día preferiría usted?)
• Why not at 3:00 p.m.? (¿Por qué no a las 3 p.m.?)
• Should I come to your office first? (¿Debería ir a su oficina primero?)
• Is there any chance we could meet this week? (¿Hay alguna oportunidad en la que nos podamos reunir esta semana?)