Professional Business Email Templates for Success

1. Responding to a Customer Complaint

Dear Mr. Thompson,

My name is Elena Ruiz, and I am the Customer Service Supervisor at OfficePlus. I am writing in response to your complaint regarding the delayed delivery of your stationery order (#4592).

First of all, please accept our sincere apologies for this inconvenience. The delay occurred due to an unexpected issue with our shipping supplier. However, we have already dispatched a new order via express delivery. Furthermore, as compensation, we will apply a 15% discount to your next purchase.

If you require any further assistance, please do not hesitate to contact me.

Yours sincerely,
Elena Ruiz
Customer Service Supervisor
OfficePlus

2. Scheduling a Meeting with a Client

Dear Ms. Carter,

My name is David Moreno, and I am the Sales Manager at TechVision. I am writing to schedule a meeting to discuss the final details of Project “Atlas”.

The purpose of the meeting is to review the technical specifications and finalize the quotation. Therefore, I propose we meet on Tuesday, 25th November, at 10:00 AM in our main conference room. If this time is not suitable, please let me know so we can arrange an alternative.

I look forward to your confirmation.

Yours sincerely,
David Moreno
Sales Manager
TechVision

3. Writing a Formal Complaint Email

Dear Sir or Madam,

My name is Clara Vidal, and I am the IT Coordinator at Nexa Solutions. I am writing to express my dissatisfaction with the laptop I purchased from your store last week (Invoice #7831).

Unfortunately, the device does not turn on, even though I followed the setup instructions carefully. This has caused significant disruption to our daily operations. Therefore, I would like to request a full refund or a replacement as soon as possible.

I expect to hear from you promptly to resolve this matter.

Yours faithfully,
Clara Vidal
IT Coordinator
Nexa Solutions

4. Rescheduling a Meeting with a Client

Dear Mr. Lawson,

My name is Sofía Martínez, and I am the Project Manager at GreenEnergy Corp. I am writing to apologize because I must reschedule our meeting planned for 15th November.

An urgent budget review has arisen that requires my immediate attention. Therefore, I propose we meet on 22nd November at the same time. If this new date is convenient for you, please confirm your availability.

I apologize once again for any inconvenience caused.

Yours sincerely,
Sofía Martínez
Project Manager
GreenEnergy Corp