Organizational Learning, Knowledge Management, and Business Intelligence
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Understanding Organizational Learning and Knowledge
Types of Learning: Individual and Team
Team Learning Defined
Capacity of a group to engage appropriately in dialogue and discussion.
Characteristics of Effective Team Learning
- Ability to think insightfully about complex issues and bring together the collective intelligence of a team.
- Ability to provide innovative and coordinated action.
- Ability to share practices and skills between teams in organizations.
Team Learning Styles
- Dialogue: Suspending assumptions, treating members equally, exploring assumptions.
- Discussion: Different views are presented and defended to reach a decision.
Organizational Learning Frameworks
Levels of Learning
- Individual
- Group
- Organization
Ethics in Organizations
Ethics is the code of moral principles and values that governs the behaviors of a person or group with respect to what is right or wrong.
Information, Knowledge, and Wisdom Hierarchy
- Information: Systematically organized data. To inform, data must be organized.
- Knowledge: Considered "actionable information." This occurs by providing information at the right place, at the right time, and in the appropriate format.
- Hierarchy: Data, Information, Knowledge, Wisdom.
US: The 5th Discipline (Peter Senge)
- Personal Mastery
- Team Learning
- Systems Thinking
- Mental Models
- Shared Vision
UK: The Learning Company (Pedler)
The five key clusters in a learning organization are:
- Strategy
- Looking (Internal Focus)
- Structures
- Looking External
- Learning Opportunities
Japan: The Knowledge-Creating Company (Nonaka & Takeuchi)
Types of Knowledge
- Tacit Knowledge: Refers to intuitive and hard-to-define knowledge that is largely experience-based. It is found in our minds.
- Explicit Knowledge: It is formalized and codified. It is handled by Knowledge Management Systems. This knowledge is easily consulted by all members in an organization.
Four Processes for Creating Knowledge
- Articulation
- Combination
- Socialization
- Internalization: Allows individuals to broaden their knowledge base and create knowledge by converting explicit knowledge to tacit knowledge.
Key Characteristics of a Learning Organization
- People develop their own knowledge and abilities.
- Members are free to collaborate in decision-making processes.
- Organizations that transform constantly.
- They have processes for managing knowledge.
Web 2.0 Tools for Collaboration and Innovation
The use of blogs, wikis, widgets, and other Web 2.0 tools encourages horizontal collaboration and enables:
- Collective intelligence
- More productivity
- Fostering innovation
- Creating value
Understanding Business Intelligence
Uses of Business Intelligence
- Analyzing customer behaviors, buying patterns, and sales trends.
- Measuring, tracking, and predicting sales and financial performance.
- Budgeting.
The Basics of Business Intelligence
- Providing Access to Data
- Analyzing Data
- Gathering Data
- Storing Data
Providing Data Access
Access is needed to perform analysis and to use knowledge gathered in an organization. Latest software tools are used as applications that include:
- Reporting
- Dashboard
- Scorecard