Mastering Relationship Building: 7 Steps to Success

**Relationship Building**

**Let's Work**

**I. Decide if the following statements are True or False according to the text.**

1. True. You need good interpersonal skills to be a competent relationship builder.
2. True. Relationship building puts the client's needs first.
3. True. A good relationship builder has a network of mediators for when conflicts arise.
4. False. Information about your clients can be found within your company.
5. False. Only the feedback from your line manager is important.
6. False. Idle chat is not a good way to get to know your colleagues.

**II. Match the headings to the seven steps to becoming an effective relationship builder.**

A) 5 Network of contacts
B) 2 Review
C) 1 Plan
D) 4 Weekly goal
E) 6 Get feedback
F) 7 Small talk
G) 3 Teamwork

**III. In two lines, write a summary of paragraphs 2 and 3.**

2. To be a competent relationship builder, he or she must concentrate on clients' needs, help them, and be able to solve their conflicts properly.

3. It is important that the relationship builder knows the goals of the department or company and the clients' needs in order to do their best to reach them.

**IV. Change the sentences into Passive Voice.**

1. Most organizations recognize two main groups of competences.
   Two main groups of competences are recognized by most organizations.
2. The secretary will send 40 messages every day.
   40 messages will be sent every day by the secretary.
3. The Financial Manager hired one accountant for each department.
   One accountant (for each department) was hired by the Financial Manager.
   One accountant was hired (for each department) by the Financial Manager.
4. We buy a different edition every year.
   A different edition is bought every year by us.
5. They will get the right skills after appropriate training.
   The right skills will be gotten after appropriate training by them.
6. Somebody broke the windows last night.
   The windows were broken last night by somebody.
7. The teacher didn't take the grades last week.
   The grades were not taken by the teacher last week.
8. Every student reads and summarizes an article.
   An article is read and summarized by every student.
9. I saw my workmates when I was at the office.
   My workmates were seen by me when I was at the office.
10. The new Director will speak to the employees later.
    The employees will be spoken to later by the new Director.