Mastering Business Communication: Essential Terms & Exercises
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Key Business Decision-Making Terms
Consultation
A discussion where different expert opinions are heard before a decision is made.
Confrontation
An argument or open conflict.
Concession
Something you agree to accept or do in order to reach an agreement or end an argument.
Compromise
An agreement where you get part of what you want.
Consensus
General agreement between a group of people.
Hierarchy
The power and decision-making structure of an organization.
Brainstorm
To generate ideas imaginatively and energetically.
Put Forward
To present or propose.
Options
Choices or alternatives.
Backing
Support or approval.
Majority
Most of the people.
In Favor Of
Supporting, not against.
Go For
To choose.
Carry Out
To perform or execute.
Match Verbs to Nouns: Business Phrases
Match the verbs in A to the nouns in B to make common business phrases.
A (Verbs) | B (Nouns) |
Put forward Have Express Make Reach Evaluate Carry out Avoid Make up | Your mind Major decisions A consensus An idea Confrontation A suggestion A say Ideas An opinion |
Solutions to Matching Exercise
(These are the provided solutions, corresponding to the order of verbs in the table.)
- A suggestion, an opinion, an idea, ideas.
- An opinion, a say, an idea, ideas.
- An opinion.
- Major decisions, a suggestion.
- A consensus.
- Ideas, an idea, a suggestion, an opinion.
- Major decisions, a suggestion.
- Confrontation.
- Your mind.
Business Scenario: Applying Key Terms
All levels of the firm's hierarchy were represented at the meeting. The meeting began with a brainstorming session in small groups, after which a spokesperson from each group put forward its three main proposals. A lively discussion followed, in which a large majority supported a “first come, first served” approach to parking. A proposal to have a new self-service canteen was less popular and only received the backing of a third of those present. It was agreed that senior management would decide whether to carry out these decisions at their next meeting.
Unscramble the Business Terms
Unscramble the jumbled letters to reveal the correct business term for each definition.
- To suggest an idea:
- PUT FORWARD (URPFOTWRDA)
- General agreement between people:
- CONSENSUS (OENSCSNUS)
- Choice or alternatives:
- OPTIONS (PIOSOTN)
- Assess / judge:
- EVALUATE (EVELAUAT)
- An argument or open conflict:
- CONFRONTATION (AOTONROFNCNTI)
- Give / agree to something to get something:
- COMPROMISE (OOMCPRIESM)