Mariam Beiruti Customer Service and Marketing Professional Resume

Mariam Beiruti

Nad Al Hamar, Dubai

Phone: +971 4 257 7022 | Mobile: +971 50 953 1017

Email: [email protected]

Professional Summary

• Friendly and enthusiastic customer service professional who consistently meets customer satisfaction goals.
• Seeking a management role, skilled in establishing rapport with clients.
• Self-motivated individual with exceptional communication and computer abilities.
• Possesses excellent customer service, communication, and listening skills.
• Seeking a challenging career in a growing organization to utilize knowledge and experience effectively.

Skills

• Core Competencies: Teamwork and Leadership, Problem Solving, Self-management (including timekeeping), Strong Work Ethic, Commitment and Enthusiasm.
• Communication & Interpersonal: Fluent in English and Arabic, Excellent Communication Skills, Energetic, Friendly, and Enthusiastic, Creative with a Positive Attitude.
• Operational: Excellent Multi-tasker, Schedule Flexibility, Weekend Availability, Willingness to work late hours, Rapid Learning Ability.

Work History

Promoter, HP Company (Deira City Center)

September 2018

• Provided customers with requested product information.
• Successfully achieved sales targets.
• Directed customers to the store for product purchases.

Hostess, Rozella Company (Grand Hyatt Dubai)

June 2018 – July 2018

• Contacted customers to follow up on purchases, suggest new merchandise, and inform them about promotions and upcoming events.
• Greeted customers entering the shop to ascertain their needs.

Hostess, Sahrat Tent (Millennium Airport Hotel)

May 2018 – June 2018

• Greeted customers promptly while quickly determining their needs.
• Engaged with customers in a sincere and friendly manner.

Promoter, Dubai World Trade Centre (DWTC)

February 2016 - March 2017

• Served as a Promoter at the Gulf Food Exhibition (February 2016).
• Served as a Promoter at the CABSAT Exhibition (March 2017).
• Proofed and approved production and printing drafts of promotional materials.

Hostess, The Dubai Mall (Balmain Paris)

September 2016

• Represented the Balmain Paris luxury clothing brand.
• Responded to all customer inquiries thoroughly and professionally.
• Documented all customer inquiries and comments thoroughly and quickly.

Promoter, Dragon Mart 2 (Al Nakheel Company)

October 2015 – December 2015

• Promoted Dragon Mart 2 in collaboration with Al Nakheel Company.
• Politely assisted customers in person.
• Responded to customer questions and requests in a prompt and efficient manner.
• Maintained professionalism and patience when addressing negative customer feedback.

Education

University of Dubai, Dubai

Bachelor of Business Marketing (Graduated 2021)