Key Figures and Principles in Quality Management
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Juran's Contributions to Quality
1. Who Defined Quality as an Adequacy for Use?
R= Juran
2. According to Juran's Definition of Quality, Who Determines Product Quality?
R= The customer
3. What Was Juran's Constant Focus?
R= The pursuit of optimal quality
4. What Are the Five Quality Characteristics According to Juran?
R=
- Technology
- Psychology
- Time-oriented
- Contractual
- Ethical
5. What Are the Six Steps to Troubleshooting?
R=
- Identify the project
- Establish the project
- Diagnose the cause
- Remedy the cause
- Hold the gains
- Replicate results and nominate future projects
Deming's Philosophy
6. Who Revised His Philosophy on Quality Management?
R= Deming
7. Who Is Remembered for His Fourteen Points?
R= Deming
8. What Are the First Two Deadly Diseases of Western Management According to Deming?
R=
- Lack of constancy of purpose
- Emphasis on short-term profits
Garvin's Dimensions of Quality
9. Who Developed the Eight Dimensions of Quality?
R= Garvin
10. Who Introduced the Concept of the Five Quality Approaches?
R= Garvin
11. What Are the Five Quality Approaches?
R=
- Transcendent
- Product-based
- User-based
- Manufacturing-based
- Value-based
Crosby's Absolutes of Quality
12. Whose Style Is Synonymous with the "Do It Right the First Time" Mentality?
R= Crosby
13. Who Developed the Five Absolutes of Quality Management in 1979?
R= Crosby
14. How Many Steps Did Crosby Develop for Problem Solving?
R= 14 steps
Ishikawa's Contributions
15. How Is Ishikawa Known in Quality Management?
R= For his contributions to quality management through statistical process control.
16. Who Developed the Fishbone Diagram?
R= Ishikawa
17. What Was Ishikawa's Main Objective?
R= To involve everyone in the organization, not just management, in quality improvement.
Feigenbaum and the Industrial Cycle
18. Who Originated the Industrial Cycle?
R= Feigenbaum
19. What Did Feigenbaum's Industrial Cycle Include?
R= Marketing, design, production, installation, and service elements.
Taguchi's Focus on Design Quality
20. Whose Main Contribution Was the Efficiency of Design Quality?
R= Taguchi