Invention by experience

Classified in Teaching & Education

Written at on English with a size of 1.33 KB.

AMAZON

*Unique Customer *empathetic employee *help w/little thing *maintain trust and connections

APPLE

*Aproach Warm welcome *Probe polite understanding *Present solution *Listen to concerns *End with advice and invitation

DISNEY

*Employye Out of comfort zone *10% product 90% service *attitude skills *empathy Creativity

NORDSTROM

*return policy *focus on detail *vision attitude *personal help

4 SEASONS

*Care for Guests *eye contact smile *reward employee *unfergatable experience

ZAPPOS

*exceed Expectations *100% return policy *call center *passionate employees


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