Invention by experience
Classified in Teaching & Education
Written at on English with a size of 1.33 KB.
AMAZON
*Unique Customer *empathetic employee *help w/little thing *maintain trust and connections
*Aproach Warm welcome *Probe polite understanding *Present solution *Listen to concerns *End with advice and invitation
DISNEY
*Employye Out of comfort zone *10% product 90% service *attitude skills *empathy Creativity
NORDSTROM
*return policy *focus on detail *vision attitude *personal help
4 SEASONS
*Care for Guests *eye contact smile *reward employee *unfergatable experience
ZAPPOS
*exceed Expectations *100% return policy *call center *passionate employees