Introduction to Operations and Supply Chain Management
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Chapter 1: Introduction to Operations and Supply Chain Management
What is Operations Management?
19) The collection of people, technology, and systems within an organization that has primary responsibility for providing the organization's products or services is called:
B) the operations function.
Understanding Supply Chains
20) Which of the following is NOT a flow typically found in a supply chain?
D) risk
21) Which of the following is primarily a supply chain management decision?
A) from whom to purchase materials
22) ________ is an example of an output of the transformation process.
C) Satisfied customers
23) Which of the following statements about the operations function is NOT correct?
C) The outputs of an operations function are always tangible.
24) Which of the following statements regarding the supply chain is TRUE?
C) A first-tier supplier is downstream from a second-tier supplier.
25) Which of the following lists is in correct supply chain order?
A) first-tier supplier — manufacturer — distributor
Trends in Operations and Supply Chain Management
26) Which of these statements about recent trends in operations and supply chain management is BEST?
C) More companies are putting an emphasis on relationship management.
27) An electronic commerce system:
B) can improve the speed and quality of business communication.
28) Which of the following is NOT a trend in operations management?
D) decreased customization
29) Efforts to improve cooperation among firms in the supply chain can be characterized as:
C) relationship management.
Roles and Responsibilities
30) The organization that provides national and institutional leadership in purchasing and materials management is:
B) ISM.
31) Which job title would most likely be responsible for supervising production in a manufacturing setting?
B) production manager
32) Jon was a mathematical whiz. He had a flair for developing spreadsheets, using statistics, and creating simulations to show the effects of changes in policy and infrastructure. His skills equipped him well for his operations and supply chain position as:
B) an analyst.
33) Which department is least likely to interact with the purchasing function?
C) human resources
34) Planning numbers needed for effective decision-making are typically developed by:
A) forecasting.