International Trade and Business Communication Glossary

International Trade Glossary

Shipping and Logistics

Cargo

Port of Discharge

Port of Origin

Compete

Consignee

Quote

Contact

Rates

Container Terminal

Reliable

Free of Charge

Shipper

Free of Damage

Unload

Freight Container

Vessel

Guarantee

Volume

Load

Worldwide

Loss

Advantage

Profit

Buyer

Requirements

Ensure

Resale

Export

Risk

Follow-up

Run a Business

Foreign

Secure Transactions

Import

Shipping Arrangements

Investment

Sourcing

Manage Risk

Start a Business

Manufacturer

Supplier

Minimize Costs

Trade

Negotiations

Trust

Delay

Less than Container Load (LCL)

Disadvantage

Middleman

Distrust

On Board

Exclusive Basis

Profit Margin

Foot

Risky

Full Container Load (FCL)

Unreliable

Insecure

Wholesale

Business Telephone Etiquette

Announce

Out of the Office

Ask for Permission

Pleasant

Avoid

Professionally

Call Someone Back

Put Someone on Hold

Create a Positive Impression

Put Someone Through

Extension

Return a Call

Friendly Tone

Ring

Greet

Speak Clearly

Hang Up

Transfer Calls

Introduce

Urgent

Leave a Message

Voice

Line is Busy

As Soon as Possible (ASAP)

Interrupt

Be Cut Off

Let Me Know

Be on Another Line

Miss a Call

Comments

No Reply

Critical

Order

Currently

Out of Town

Discuss

Priority

Essential

Reach

Get Back to Someone

Regarding

Go Over

Specify

Handle a Problem

Unavailable

Engaged

Low Priority

Reason

Etiquette

Operator

Smile

High Priority

Patience

Take a Call

Interference on the Line