Hotel Hospitality Exam Answers and Vocabulary for Students
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Hotel Hospitality Exam Answers and Vocabulary
Set A — Exercise 1
1. 1. T 2. T 3. F 4. F 5. DS
Set A — Exercise 2
2. 1. On 28 July at 11 p.m. 2. Because they arrived late, their room wasn’t available. / There were no rooms available. 3. Hotel regulation: Guests must pay for the room in advance if they want the hotel to keep the room after the expected arrival time. 4. The price was £100 more than the Lotus Hotel. 5. Pay compensation for the trouble and expense.
Set A — Vocabulary 1
1. 1. overtime 5. salary 2. age 6. premises 3. unattended 7. refused 4. rude 8. accompanying
Set A — Vocabulary 2
2. 1. unpaid leave 5. standard room 2. video clip 6. laundry service 3. fitness centre 7. body language 4. storage space 8. return ticket
Set A — Vocabulary 3
3. 1. tip 5. chef 2. approved 6. suspicious 3. gate 7. clock in 4. exchange 8. high season
Set A — Multiple Choice & Matching
4. 1. b 2. f 3. d 4. e 5. a 6. c
----------- 1. personal belongings 2. room service 3. luxury suite 4. half board 5. valued customer 6. outbound flight
Set A — Phrases
5. 1. in the long run 5. written notice 2. be in touch 6. making small talk 3. has a hole 7. at our expense 4. failed to meet 8. is missing a part
Set A — More Multiple Choice
6. 1. a 4. c 2. c 5. b 3. b 6. c
Functional Language
Functional Language. 1. h 3. d 5. i 7. a 9. c 2. f 4. e 6. b 8. j 10. g
Set A — Case: Thompson Hotel
1. 1. the Thompson Hotel 2. second 3. good surveillance system 4. often impatient with them 5. Food and Beverage
Set A — Case Details
2. 1. in March 2. when he was in the area the previous week 3. No. The cameras didn’t always work properly. 4. the business centres 5. laundry service
Set B — Exercise 1
1. 1. T 2. T 3. F 4. F 5. DS
Set B — Exercise 2
2. 1. On 28 July at 11 p.m. 2. Because they arrived late, their room wasn’t available. / There were no rooms available. 3. Hotel regulation: Guests must pay for the room in advance if they want the hotel to keep the room after the expected arrival time. 4. The price was £100 more than the Lotus Hotel. 5. Pay compensation for the trouble and expense.
Set B — Vocabulary 1
1. 1. overtime 5. salary 2. age 6. premises 3. unattended 7. refused 4. rude 8. accompanying
Set B — Vocabulary 2
2. 1. unpaid leave 5. standard room 2. video clip 6. laundry service 3. fitness centre 7. body language 4. storage space 8. return ticket
Set B — Vocabulary 3
3. 1. tip 5. chef 2. approved 6. suspicious 3. gate 7. clock in 4. exchange 8. high season
Set B — Multiple Choice & Matching
4. 1. b 2. f 3. d 4. e 5. a 6. c
----------- 1. personal belongings 2. room service 3. luxury suite 4. half board 5. valued customer 6. outbound flight
Set B — Phrases
5. 1. in the long run 5. written notice 2. be in touch 6. making small talk 3. has a hole 7. at our expense 4. failed to meet 8. is missing a part
Set B — More Multiple Choice
6. 1. a 4. c 2. c 5. b 3. b 6. c
Functional Language (Set B)
Functional Language. 1. h 3. d 5. i 7. a 9. c 2. f 4. e 6. b 8. j 10. g
Set B — Case: Thompson Hotel
1. 1. the Thompson Hotel 2. second 3. good surveillance system 4. often impatient with them 5. Food and Beverage
Set B — Case Details
2. 1. in March 2. when he was in the area the previous week 3. No. The cameras didn’t always work properly. 4. the business centres 5. laundry service