Hotel Booking & Check-in Conversations

Hotel Check-in: The Thompson Reservation

• Receptionist: Good afternoon.
• Guest: We have a reservation – Mr and Mrs Thompson.
• Receptionist: Good afternoon. Let me see… You booked a standard room with a balcony, is that correct?
• Guest: Yes, that’s right. For two nights.
• Receptionist: And I see you asked for half board.
• Guest: Actually, we’ve decided to take full board.
• Receptionist: No problem. I’ll just change that.
• Guest: Does the room have a view?
• Receptionist: Yes, the room’s got a view of the mountains.
• Guest: Great!
• Receptionist: I see that you’ve already paid a £35 deposit. May I have your credit card and passport, please?
• Guest: Here you are.
• Receptionist: Very good. Here’s your key card. Your room number is 452, on the fourth floor. Enjoy your stay!

Booking a Family Suite: Susan Marshall's Call

• Susan Marshall: Hello. This is Susan Marshall. I’d like to book a room for a family of five, please – two adults and three children.
• Receptionist: A family of five… so you’ll need a suite.
• Susan Marshall: How much is a suite?
• Receptionist: That depends. For what dates?
• Susan Marshall: The second or third week in July.
• Receptionist: Oh, that’s high season.
• Susan Marshall: Oh, dear! Well, are there any suites available?
• Receptionist: Let me just check… I’m afraid we’re fully booked during the second week of July, but we do have some rooms available during the third week, starting 15th July.
• Susan Marshall: 15th July is fine.
• Receptionist: How long would you like to stay?
• Susan Marshall: For five nights.
• Receptionist: Then you’ll be leaving on 20th July. Would you prefer a smoking or non-smoking room?
• Susan Marshall: Non-smoking, please.
• Receptionist: Okay, that’s £208 a night. Ms. Marshall, can I have your address, please?
• Susan Marshall: 22 Mayfair Road, Essex, England. That’s M-A-Y-F-A-I-R.
• Receptionist: Okay, 22 Mayfair Road. That’s fine, Ms. Marshall.

Standard Room Reservation: William Conway's Call

• Amanda (Hotel Superior): Good morning. Hotel Superior. Amanda speaking. Can I help you?
• William: Yes, I’d like to book a room for two adults.
• Amanda: Certainly. For which dates?
• William: From 3rd to 6th May.
• Amanda: So that’s three nights. Would you like a standard room, a deluxe room, or a suite?
• William: A standard room will be fine.
• Amanda: All right. That’s £135 a night, so the total is £405. And that includes the buffet breakfast, of course.
• William: Great. By the way, we won’t be arriving until after midnight.
• Amanda: Thank you for letting us know. May I have your name, please?
• William: It’s William Conway.