Hospitality Operations and Travel Planning Scenarios

Lanzarote Hotel Recommendations: Palm Beach vs. Jaime I

Oihana (Eroski Viajes): Good morning, Eroski Viajes. Oihana speaking. Can I help you?

Client: Hello! I'm planning to go to Lanzarote and I'd like some information about the hotels you recommend.

Oihana: Right, well, there are two hotels that we usually recommend: the Palm Beach, which is in Lanzarote itself, and the Jaime I.

Client: Is the Jaime I actually in Lanzarote, too?

Oihana: No, it is about seven miles away. What sort of accommodation are you looking for?

Client: I'm not sure, really. Could you tell me a bit about the first one?

Hotel Comparison

Palm Beach Hotel (Lanzarote)

• First-class hotel.
• Full facilities expected of a high-end resort.
• Features include: a good choice of restaurants, a pool, large grounds, and tennis courts.

Jaime I Guest House (7 Miles from Lanzarote)

No, it is very different. It is a private guest house, in fact, not a hotel. It is very simple, really.

• 20 rooms.
• Ceiling fans.
• Showers (but no hot water).

Oihana: Would you like me to send you the brochure?

Client: Yes, please. My name is C. R. Garcia, and the address is 11, Gudarikalea, Donostia.

Oihana: All right, Ms. Garcia. I will put that in the post this afternoon.

Client: Thank you very much. Goodbye.

Draft Job Application for Hotel Post

Dr./Ms. [Recipient Name],

I have seen your advertisement in [Publication Name] and I would like to apply for this post.

As you can see from the enclosed CV, I have long experience in the Hotel Business.

In my present job, the Public Relations aspect is very important, and I have learned to work effectively under pressure.

I look forward to hearing from you.

Yours sincerely,

[Signature and Name]

Modern Hotel Amenities Near M2 and Heathrow

This modern hotel stands just off Junction 6 of the M2, and is within easy reach of Heathrow via courtesy bus service and the Underground link to Central London. Royal Windsor and Hampton Court are both just a short trip from the hotel.

Accommodation and Dining

• 550 bedrooms and 4 suites.
• 3 restaurants, including Chinese and Italian cuisine.
• 2 bars and a lounge.

Guest Facilities and Services

• Hair dryer and trousers press in rooms.
• Overnight laundry service.
• Satellite TV.
• 24-hour room service.
• Free car park.
• Use of local health and fitness center.

Family Services (Notice Required)

• Baby sitting.
• Play area.

Hospitality Industry Structure and Definitions

Hotel Group Types

Chain

A hotel belonging to a larger group, often featuring different categories and collaborations across properties.

Independent

Hotels that do not belong to a group. They work on their own, sharing the same objective but offering different categories of service.

Consortium

Independent hotels working in collaboration, primarily for marketing advantage.

Key Hotel Departmental Structure

The typical structure includes:

• Rooms Division: Front Office, Reservations, Housekeeping, Maintenance.
• Food and Beverage (F&B): Food Production, Room Service, Restaurants, Bar.
• Commercial Department: Sales and Marketing, Accounting.
• Human Resources (HR): Employee Recruitment, Training.