Formal Complaint and Request Email Templates for Customer Service

Estructura

1. Saludo

Dear Sir or Madam,

2. Introducción (Explica el motivo del email)

• I am writing to inquire about… (Si preguntas por algo)
• I am writing to apply for… (Si solicitas algo)
• I am writing to express my concern about… (Si te quejas de algo)

3. Cuerpo (Desarrolla la información en 1-2 párrafos)

• I would appreciate it if you could provide me with further details regarding…
• Could you please let me know…?
• I would be grateful if you could…

4. Cierre (Despedida educada)

• I look forward to your reply.
• Thank you in advance for your time and assistance.
• I would appreciate your prompt response.

5. Despedida

• Best regards,
• Yours sincerely, (Si conoces el nombre)
• Yours faithfully, (Si no conoces el nombre)
• [Your Name]

Subject: Issue with My Recent Order 6 Missing Item and Overcharge

Order Issue 6 Missing Item & Overcharge

Dear Sir/Madam,

I am writing to express my disappointment regarding an issue with my recent order from your online store. I placed an order on [date], but when I received the package, one item was missing. Additionally, I was overcharged for the remaining items.

I attempted to contact your customer service department by phone, but unfortunately no one answered. I would appreciate it if you could send me the missing item as soon as possible or provide a refund. Furthermore, I kindly request a refund for the overcharged amount.

Please let me know how you intend to resolve this matter. I look forward to your prompt response.

Yours faithfully,

[Your Name]

Subject: Complaint Regarding My Recent Stay

Hotel Stay Complaint 6 Unclean Room & Service

Dear Hotel Manager,

I am writing to express my dissatisfaction with my recent stay at your hotel from [dates]. Unfortunately, my experience did not meet my expectations due to several issues. First, the room was not properly cleaned upon my arrival, which was unacceptable. Additionally, when I approached the staff for assistance, they were unhelpful and unresponsive.

Given these inconveniences, I believe some form of compensation would be appropriate. I would appreciate a partial refund or a discount on a future stay. Please let me know how you plan to address this issue.

I look forward to your response.

Yours sincerely,

[Your Name]