Formal Complaint Letters: Addressing Service & Product Issues

Hotel Stay Dissatisfaction: Room & Service Issues

To whom it may concern,

I am writing to express my strong dissatisfaction regarding my stay at your hotel last weekend. I had specifically booked a room with a sea view, but was instead assigned a room with no view whatsoever. Furthermore, the room was noticeably dirty; there was visible dust on the floor and hair in the bathroom. The air conditioning also functioned poorly, making the room very hot and significantly hindering my ability to sleep.

I reported these issues to the receptionist, but unfortunately, no assistance was provided, nor was an alternative room offered. Given the significant amount I paid for this room, I expected a much higher standard of service. I am extremely unhappy with my experience and request either a full refund or appropriate compensation. I trust you will address this matter promptly.

Yours sincerely,

Paula

Restaurant Experience: Uncooked Food & Poor Service

To whom it may concern,

I am writing to express my dissatisfaction with both the food and service I received at your restaurant last Saturday. I ordered grilled chicken with vegetables. Upon arrival, the chicken was undercooked, and the vegetables were cold.

When I brought this to the waiter's attention, his response was impolite. He simply took the plate and returned it, having only reheated the same meal. Considering the price paid for this meal, I anticipated a much better quality. I left your establishment feeling both hungry and deeply disappointed.

I urge you to take this complaint seriously. I would appreciate either a refund for the meal or a discount for a future visit.

Yours sincerely,

Paula

Defective Online Purchase: Wireless Headphones Issue

To whom it may concern,

I am writing to complain about a product purchased from your online shop. On April 20th, I ordered wireless headphones. Upon arrival, the package box was damaged, and the headphones themselves were not functioning properly. Specifically, one side produced no sound, while the other was extremely quiet.

I expected to receive a new and fully functional product, but instead, I received a damaged item. I have attached photographs to illustrate the problem. I request either a replacement pair of headphones or a full refund. I hope for a swift resolution to this issue.

Yours faithfully,

Paula

Public Transport Service: Delays & Unprofessional Driver

To whom it may concern,

I am writing to complain about my experience with your bus service last Monday. The bus was 30 minutes late, and upon its arrival, it was completely full with no available seats.

Furthermore, when I inquired if another bus was expected, the driver was rude. He did not respond and simply closed the door quickly. As a direct result of these issues, I was late for an important appointment.

I am a frequent user of your bus services, and unfortunately, this is not an isolated incident. I strongly urge you to improve your service reliability and provide additional training to your staff to ensure they are more polite and helpful. I expect a response and hope to see concrete action taken.

Yours faithfully,

Paula

Concert Disappointment: Delays, Poor Sound & Lighting

To whom it may concern,

I am writing to complain about the concert I attended last Saturday. The ticket clearly stated an 8 p.m. start time, yet the band did not take the stage until almost an hour late.

Additionally, the sound quality was extremely poor; we could barely hear the singer. To make matters worse, the stage lights ceased functioning during the performance. Consequently, many attendees left early due to these issues. I paid a significant amount for this concert, and the experience was profoundly disappointing, failing to match the promises made online.

I request either a full refund or at least a discount for future events.

Yours sincerely,

Paula

Retail Store Experience: Unprofessional Staff Conduct

To whom it may concern,

I am writing to express my disappointment with the service I received at your store last week. I visited to purchase a phone case and required assistance in selecting the correct size. I approached an employee for help, but she ignored me, continuing her conversation on her personal phone.

When she finally responded, her demeanor was unfriendly, and she simply stated, "Look on the shelf." This type of behavior is highly unprofessional. I expected a much higher standard of customer service. As a result, I left your store without making a purchase.

I strongly urge you to address this with your staff and implement measures to improve their customer interaction and overall professionalism.

Yours sincerely,

Paula