Essential Corporate Information and Business Communication

Company Overview

Key Company Details

• Company Name: The company is called...
• Nationality: It's...
• Company Type: It's a ... company.
• Products: It produces...
• Founding Year: It was founded in...
• Headquarters: The headquarters are in...
• Employees: It employs... people.
• Annual Revenue: Its annual revenue is... million dollars.
• Main Competitors: Its main competitors are...

Organizational Structure

The company has a typical manufacturing firm structure, divided into the following departments:

• Finance:
  • Financial Management (capital requirements, fund control, credit, and accounting)
• Production:
  • Production Control (scheduling and materials control)
  • Purchasing
  • Manufacturing (tooling, assembly, and fabrication)
  • Quality Control
  • Engineering Support
• Marketing:
  • Sales
  • Sales Promotion
  • Advertising
• Human Resources:
  • Recruitment and personnel matters
  • Training

Business Communication

Answering and Making Calls

Starting a Conversation

• Good morning/afternoon/evening
• Can/How may I help you?
• (Name) speaking.
• This is (Name) speaking.

Requesting to Speak to Someone

• Could I speak to (Name), please?
• I'd like to speak to...
• Is (Name) there?
• Can I have extension 726, please?
• Do you know when he's free?

Identifying the Caller

• Could I have your name?
• May I ask who's calling?
• Can I speak to someone about...?
• I'm calling to...

Connecting a Call

• I'll put you through to 726.

Asking to Wait

• Could you hold the line, please?
• Hold on, please.

Call Issues

• Sorry, could you call back later?
• Could you ring back later, please?
• Sorry, could you speak up a bit, please?
• Sorry, could you speak more slowly, please?
• Could you repeat that, please?
• I'm sorry, I didn't quite catch that.
• It's a bad/crossed/faulty line.
• The reception is terrible.
• My battery's low.
• You're breaking up.

Person Unavailable

• She's in a meeting/at lunch/out of the office/away/abroad.
• Sorry, the line is busy/engaged at the moment.
• I'm sorry, he's on another call right now.

Leaving a Message

• Could I leave a message?
• Please, ask him to call me back.
• Tell him I called.
• Can I leave my phone number?
• Do you know when she's free?
• Could I take a message?
• Would you like to leave a message?

Spelling and Confirming Information

• How do/Can you spell that, please?
• Let me spell it out for you: It's W-A-Y-N-E.
• Let me read it back to you.
• So that's A as in Amsterdam, D as in Denmark...

Ending a Conversation

• Thank you for calling.
• Ok, I think that's everything I need.
• Ok, I think I've got all the details.
• Thank you, you've been very helpful.
• I'll make sure he gets the message.

Voicemail

• Hello, this is (Name).
• I'm afraid I'm out of the office.
• I'm afraid I can't get to the phone right now.
• Please leave your message after the tone.
• Or call me on (Number).