Dimensions and Principles of Corporate Social Responsibility

Dimensions of Corporate Social Responsibility (CSR)

ETNOR Model

The ETNOR Model establishes the dimensions of CSR based on the type of responsibility that the action generates and the social expectations generated by each of them:

1. Philanthropic Responsibility

• Resources provided by companies with social, educational, recreational, and cultural purposes
• Contribute to the community in which they are located
• Desired by some stakeholders of the company

2. Ethical Responsibility

• Obligation to do what is right even if companies are not required by law
• Expected by some stakeholders

3. Legal Responsibility

• Obey laws, adhere to regulations
• Required by some stakeholders

4. Economic Responsibility

• Be profitable
• Maximize return on sales
• Minimize costs
• Make appropriate strategic decisions
• Desired by the society of the company

10 Principles of CSR (UNGC)

(11-15)

Human Rights

• Respect and promotion of human rights
• No discrimination
• No abuse of human rights

Labor Rights

• Freedom of association
• No forced labor
• No abuse of child labor
• No discrimination

Environmental Rights

• Apply policies to protect the environment
• Promote environmental responsibility
• Use environmentally friendly technologies

Socioeconomic Rights

• Eliminate corruption

CSR (11-15)

• Improve visibility of CSR
• Expand new practices
• Improve the level of trust between citizens and businesses
• Improve self-regulation and co-regulation processes
• Increase interest in CSR
• Improve transparency in business operations in social and environmental terms
• Promote the importance of CSR in educational contexts
• Emphasize the importance of national CSR policies
• Combine concepts of European and global CSR