Consumer Rights and Protection: A Guide to Consumer Bills and Movement

Consumer Rights and Protection

The Right to be informed: - You have the benefit of receiving accurate information

- Consumer make wise decisions only if they have the information they need

The Right to choose

- Consumer have a variety of goods and services

- Business compete to sell the product and services to consumers

The right to Safety:

- You have the right to products that are safe to use

- Federal laws ensure that clothing, food, toys and other items

The right to be heard:

- Consumers who have complaints about products or services have a right to be heard

- Business rely on consumer satisfaction

To have problems corrected:

You can take a defective item back to the store with a receipt, some businesses replace it or issue a refund.

You can go to a government agency to solve the problem

To consume Education:

Consumers have to learn how a market system works

You should know how to get the best value and satisfaction for your money

To service:

You have the right to be treated in a respectful and courteous manner

You have the right to expect prompt delivery of goods and services