Business English Vocabulary and Listening Practice

Dear Mr. Jones

1. T, T, F, F, DS
2. On 28th July at 11 pm.
3. Because they arrived late, their room wasn’t available. / There were no rooms available.
4. The hotel regulation: guests must pay for the room in advance if they want the hotel to keep the room after the expected arrival time.
5. The price was £100 more than the Lotus Hotel.
6. Pay compensation for the trouble and expense.

Vocabulary Exercise 1

1. I worked a lot of overtime last month.
2. Some people don’t like to be asked their age.
3. Don’t leave your bags or luggage unattended.
4. We spoke to the manager about the rude hotel staff.
5. The job pays a voucher salary of £50,000 a year.
6. The hotel has got a restaurant on its premises.
7. We asked Kate to help, but she refused.
8. I’m thinking of accompanying Jenny.

Vocabulary Exercise 2

• Unpaid Leave
• Video Clip
• Fitness Centre
• Storage Space
• Standard Room
• Laundry Service
• Body Language
• Return Ticket

Vocabulary Exercise 3

• Tip
• Approved
• Gate
• Exchange
• Chef
• Suspicious
• Clock In
• High Season

Vocabulary Exercise 4

1. Half Board
2. Luxury Suite
3. Personal Belongings
4. Valued Customer
5. Room Service
6. Outbound Flight

Vocabulary Exercise 4 - Repeat

1. Personal Belongings
2. Room Service
3. Luxury Suite
4. Half Board
5. Valued Customer
6. Outbound Flight

Phrases and Idioms Exercise 5

• In the Long Run
• Be in Touch
• Has Got a Hole
• Failed to Meet
• Written Notice
• Making Small Talk
• At Our Expense
• Is Missing a Part

Matching Exercise 6

1. The flight has got a stopover in Hong Kong for an hour.
   A. I’d prefer a direct flight.
2. The Orchid is a popular award-winning restaurant.
   a. What cuisine do they serve?
   C. Both a and b.
3. We’re hoping to enter the European market next year.
   B. Have you thought about how to achieve that goal?
4. I’d like to rent a car.
   C. Both a and b.
5. John has asked to take some time off next week.
   B. Yes, I know. He has to deal with some family matters.
6. I see APS Security has got a vacancy for a personal assistant.
   C. Both a and b.

Matching Exercise A

1. We’re checking out different hotels for a business trip from 17th to 19th of July.
   h. How many people are we talking about?
2. Certainly. Would
   A.
3. He must notify his
   B.
4. Nice to meet you.
   C.
5. Certainly. May I
   D.
6. Where will we put
   E.
7. Yes, I’m afraid
   F.
8. It’s $150 a night.
   G.
9. And remember to.
   I.
10. I’m sure we
    J.

Listening Exercise: Cathy

1. The Thompson Hotel
2. Second
3. Good surveillance system
4. Often impatient with them
5. Food and Beverage

Listening Exercise: Cathy - Part 2

1. In March
2. When he was in the area the previous week
3. No. The cameras didn’t always work properly.
4. The business centres
5. Laundry service

Listening Exercise: Amark

1. Amark advises accountants how to........
   B. market their services
2. A. prospective customer
3. C. market themselves
4. A. how to use social media
5. B. Amark's customers

Listening Exercise: Amark - Part 2

1. Hundreds of accountants
2. Call prospective customers
3. Call companies that will be interested in your services
4. Be an effective way to promote your business
5. Can help you manage it

Business Vocabulary Exercise 1

1. How much did the Renovations
2. Competitors
3. Deductions
4. Specialises
5. Wastes
6. Shareholders
7. Regrets
8. Tests

Business Vocabulary Exercise 2

1. Focus Group C
2. Accrued Expenses d
3. Net Worth E
4. Marketing Strategy b
5. Share Capital A

Business Vocabulary Exercise 2 - Repeat

1. Accrued Expenses
2. Share Capital
3. Focus Group
4. Net Worth
5. Marketing Strategy

Business Vocabulary Exercise 3

1. We owe at least 500 to our Creditors
2. Tax
3. Liabilities
4. Call
5. Increased
6. Figures
7. Profit

Business Vocabulary Exercise 4

1. 1-A Profitable
2. 4- Retained
3. 7- An Effective
4. 8- The Public

Business Phrases Exercise 5

1. Brand of coffee / I Don’t Mind
2. Demand for our products / Promotion
3. Gone Out of Business / Find Out
4. Interested In / Target Population
5. Conduct a Survey / Go Ahead

Business Terms Exercise 6

1. In Stock
2. Out of Stock
3. On Sale
4. Debt
5. Assets
6. Equity
7. Cash Flow Statement

Functional Language Exercise

1. A I think an email
2. C Can I have
3. B They still have 200
4. C Of course
5. C I think we
6. A I think
7. B Where
8. A I’m glad you agree
9. C It means
10. A How much

Listening Exercise: Ed and Brian

1. Ed is exhausted because he
   A. Worked Very Late
2. Brian Fisher has just
   B. New Property
3. Ed is trying to decide
   A. Take Out a Loan
4. Interest rates last
   B. Lower
5. Beth thinks Ed
   B. Buy New Equipment

Listening Exercise: Ed and Brian - Part 2

1. What work is Ed doing for Brian?
   Renovations
2. What did Ed do last night?
   He looked at the figures for his business.
3. What does Ed want to buy?
   New Equipment
4. Why is Ed worried?
   He doesn’t know if he can afford the repayments.
5. What is Ed going to do now?
   Have a cup of coffee.