Business English for Logistics and Customer Relations

Customer Relations and Service Terminology

Understanding the distinctions between a customer, client, or consumer is essential for professional communication. Below are the common verb, adjective, and noun forms used in this field:

• To care – caring – care
• To be loyal – loyal – loyalty
• To expect – expected – expectations
• To require – required – requirements
• To serve – served – service
• To satisfy – satisfied – satisfaction
• To produce – productive – production
• To deliver – delivered – delivery

Core Service and Support Concepts

Key focus areas for business success include: service, care, loyalty, customer, expectations, complaints, and satisfaction.

Organizational Culture and Workplace Attitudes

Corporate environments and professional attitudes can be described as: formal, hierarchical, egalitarian, cautious, open, liberal, accepting, collectivist, strict, individualistic, or strict.

Professional Collocations and Phrases

Mastering these prepositional phrases is vital for clear communication:

• Aware of
• Sensitive about
• Familiar with
• Respectful of
• Tolerant of
• Informed about
• Adjust to
• Used to

Trade Fairs and Event Marketing

Essential vocabulary for exhibitions and networking: Trade fairs, staff, badge, business card, contact, samples, stand, exhibitor, freebies, leaflets, retailer, and promotional materials.

Management, Strategy, and Operations

Key operational terms for business efficiency: Allocate, structure, strategy, services, optimize, profile, resources, supervise, event, payment, functions, develop, distribution, identify, available, supply, supplier, provider, department, target, customs, and control performance.

Common Business Prepositions

Ensure correct usage of these common professional collocations:

• Consists of
• Deal with
• Responsible for
• In charge of
• Specialize in

Logistics and Supply Chain Specifics

Manage your operations with these specific terms: supply chain, handmade, inventory, origin, showroom, middlemen, shipment, run low on, and keep track of.

Freight and Transportation Modes

Common methods for moving goods include:

• Swap-body
• Road-railer trailer
• Container ship
• River barge
• Grappler lift
• LGV (Large Goods Vehicle)

Shipping Methods and Infrastructure

Advanced logistics and transport terminology: multimodal, piggyback, intermodal, unaccompanied, block train, and single-wagon.

Heavy Equipment and Handling

Standard equipment used in global shipping:

• Gantry crane
• ISO container
• Reach stacker
• Transtainer

Strategic Management Verbs

Use these action verbs to describe professional tasks: focus on, generate, identify, implement, maximize, minimize, motivate, and resolve.