Business Communications & Brand Stories: Complaints, Careers, and Coca-Cola's Legacy

Customer Complaint: Unmet Holiday Expectations

I have just returned from my holiday in Greece at the Hotel Athens, which you expressly recommended. Unfortunately, your recommendations did not coincide with the reality of the accommodation.

Firstly, the hotel was not next to the beach, nor was it in a quiet area as you stated. Secondly, the hotel's swimming pool was not large, and it did not have a gym.

As you can imagine, I am very dissatisfied with the service provided. Therefore, I demand a full refund for the accommodation, as nothing you described was accurate. Otherwise, I shall be obliged to take further action.

Yours sincerely,
Edurne Lorea

Company Response: Addressing Customer Concerns

Dear Mrs. Lorea,

We have received your letter of 20/02/2014 in which you informed us of the damage that occurred to some of the items we sent. After some investigation, we have been able to verify that the merchandise left our business in perfect order, with all boxes properly closed.

We understand that this has caused inconvenience for you, and therefore, we will send you the same products as soon as possible.

We hope to continue serving you for future orders.

Yours faithfully,
Customer Service Department

Career Opportunity: Experienced Reporter at Telecinco

Telecinco is looking for an experienced reporter to cover maternity leave and holidays. This is a part-time position, beginning in July. Candidates must be flexible and possess previous experience working in the media industry.

A driving license is required, as is the ability to work on your own initiative, sourcing and writing news items. The schedule details will be discussed during the interview process.

For more information, please send an email to [email protected] or call 6525184841.

Brand Story: The History and Global Reach of Coca-Cola

Coca-Cola is the most popular and biggest-selling soft drink in history, as well as one of the most recognizable brands in the world.

Created in 1886 in Atlanta, Georgia, by Dr. John S. Pemberton, Coca-Cola was first offered as a fountain beverage at Jacob's Pharmacy by mixing Coca-Cola syrup with carbonated water.

Coca-Cola was patented in 1887, registered as a trademark in 1893, and by 1895, it was being sold in every state and territory in the United States. In 1899, The Coca-Cola Company began franchised bottling operations in the U.S., and in 1906, bottling operations for Coca-Cola began to expand internationally.