Apologies and Compensation for Disrespectful Treatment

Dear Mr or Dear Mrs,

I am writing to offer my apologies. Thank you for your letter in which you complained about the disrespectful treatment you received from us.

First of all, please accept our apologies for this mistake. We have returned your money to your account.

Furthermore, as compensation for this unfortunate incident, we will credit your account with a 20% discount exclusively for you.

We value you as a customer and look forward to doing business with you again.

I look forward to hearing from you.

Yours Sincerely;

Victor Bravo,

Customer Service.