Business Analysis Methods: SWOT, Brainstorming, and Fishbone Diagram
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Understanding Problems and Resolution Phases
A problem is a situation where you must overcome an obstacle that was not anticipated. Problems differ in complexity and difficulty, determined by the difference between expectation and reality.
Phases of Problem Resolution
- Phrasing and specification of the problem.
- Production of hypotheses about possible causes.
- Practice (implementation) of the solution.
- Evaluation of results.
Root Cause Analysis: The Fishbone Diagram
The Cause-Effect Diagram (or Fishbone Diagram, also known as the Ishikawa Diagram) is a technique that helps identify, sort, and highlight the possible causes of problems.
Advantages of the Fishbone Diagram
- Allows the group to concentrate on the content of the problem, eliminating secondary