Understanding User Frustration with Modern Interfaces
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Frustrating Experiences
Sources of user frustration with contemporary user interfaces include:
- User frustration originated from interface complexity, network disruptions, and malicious interferences.
- Hard-to-use computers can affect workplace productivity, users' moods, and interactions with coworkers.
- Interruptions appear to be troubling to users.
- Memory serves as an indication of where frustration occurs while using technologies such as operating systems, web browsers, text editors, email clients, mobile devices, digital video recorders, and others.
- User frustration with mobile devices has increased over the years.
- Email has become a source of frustrating "spam."
Frustrating Experiences (cont.)
The top causes of frustration reported were:
- Page layout