Notes, summaries, assignments, exams, and problems

Review of Toys R Us

On May 9th I bought a remote control car as a gift for my brother, but it was made of plastic, without a remote control. I made a complaint and hope to get it resolved. Thank you for your service.

Cuerpo Norte Gym

It's a very special gym, familiar and welcoming. It's a great place to relax and work out. I highly recommend it to everyone.

Parque del Retiro in Madrid

The Parque del Retiro is a historic garden and public park located in Madrid, Spain. It's a large green space with architectural figures and gardens. It's a great place to visit with children and enjoy the views and different activities.

1. Blame it all on: Mr. Selfridge

He was the first person to write the phrase: "The customer is always right." He always thought that the customer always has to win.

2. Empty vs Full Words: Sarah Hatter

Sarah Hatter talks about achieving the best customer communication by first taking care of your daily basis, curating your language, removing robotic and empty words, and adding more sincere and human "full" words.

• Empty words: feedback, issue, we don't
• Full words: Thank you, really sorry, great idea

3. The New Times

This section discusses why customer service in hospitality is everything. The days when customers were happy only to receive thanks are gone. We have to take into account the level of customer satisfaction to provide the best customer... Continue reading "The Customer is Always Right: Exploring Modern Customer Service" »

Change of dynasty:the rise of the bourbons:

 carlosII was the spanish king oh the hapsburg line. He had no children,so he designated the bourbon philip of anjou as his heir. There was a dispute that resulted in the   war of the spanish succession. The rivals for the throne were: -philip of anjou, he official heir,who was supported bay france and the crown of castilla -archduke charles of    austria, who was supported by austria, great britain and the crow of aragon. The war finally ended with the treaties of utrecht and rastatt. Philip became king of spain as f     elipeV the first monarch pf the bourbon dynasty.At the same time, the treaties gave some of spain’s territories to austria while great britain received gibraltar and menorca.... Continue reading "Migration africa to europe" »

Conditionals

0 Conditional

if + Present Simple + Present Simple

Situations that are always true or happen repeatedly.

1st Conditional

if + Present Simple + will (verb)

Describes what happens if a condition is met.

2nd Conditional

if + Past Simple + would (verb)

Imaginary future situations, hypothetical cases, unlikely events.

3rd Conditional

If + Past Perfect, would have + Past Participle

Impossible conditions as they refer to the past.

The Passive Voice

Present Simple: The waiter serves the customers (A) --> The customers are served by the waiter (P)

Present Continuous: ...is serving... --> ...are being served...

Past Simple: ...served... --> ...were served...

Past Continuous: ...was serving... --> ...were being served...

Present Perfect Simple:

Juliet - Sympathise and Criticise

Sympathise:

• "God knows when we can meet again" - Felt desperate
• "Marry is the very theme I came to talk of" - Being forced to get married
• "Hath Romeo slain himself?" - Thought Romeo killed himself
• "My grave is like my wedding bed" - If he's married, she will die
• Praise: "It is an honour that I dream not of" - Being kind about not wanting to get married
• "I'll look like, if looking liking more" - Not doing more than her parents want her to do
• "Lord" - Being kind to Romeo
• "All my fortunes at thy foot I'll lav" - Giving her fortunes to him

Criticise:

• "O Romeo, Romeo" - Being dramatic over him
• "Denv thy father and refuse thy name" - Telling Romeo to give up his own name
• "O servant heart" - Criticising Romeo
• "O what a beast was

THE POLICY OF APPEASEMENT

Chamberlain returns from Munich and says he has saved world peace for a long time, waving a paper in which Hitler promised he didn't have more territorial demands in Czechoslovakia. A year later, Germany invades Czechoslovakia.

What is Appeasement?

A diplomatic policy of making political or material concessions to an aggressive power to avoid conflict. It was a total failure. It is applied to the foreign policy of the UK governments in the 1930s, towards the Nazis and Fascists in Italy.

Failure (future perspective):

Why appease Hitler?

• The League of Nations abandoned Czechoslovakia
• Britain is not prepared for war with the Luftwaffe
• Munich was followed by more Nazi demands and attacks
• The Czechs had 36 divisions ready to fight

DEFINING RELATIVE CLAUSES

WHO: Susan is who failed

THAT: Denis is the boy that has a cat (se puede quitar)

WHICH/THAT: This is the book which/that I read yesterday

WHOSE: That is the girl whose parents went to Paris

WHERE: This is the beach where I went on summer

WHEN: August is the month when I have my holiday

NON-DEFINING RELATIVE CLAUSES

WHO: Marta, who studied a lot, got a 10 in the exam

WHICH: Matilda, which I have read many times, is a really cool book

REDUCED RELATIVE CLAUSES

→ Present participle (-ing) replaced by active form

Se quita who’s, that’s…

Do you know who’s studying?

→ Past participle replace passive verbs

Some of the questions that were included were difficult

Who/That→ para personas (quien)

Which/That→para cosas (el cual)... Continue reading "Understanding Relative Clauses: Definitions and Examples" »

BALLET:

-Court ballet (17th): became popular in the seventeenth century in the court of France's King Louis XIV.

-Simple choreographies because dancers were in general nobles who were dressed with court costumes.

-Played the music were baroque orchestras, famous person J.B. Lully.

-Romantic ballet (19th): type of dance as classical because of its high quality or standard.

-Innovative and complex choreographies performed by professional dancers. These ballets were story ballets.

-The scores were sophisticated and performed by large symphony orchestras.

-Russian composer P.I. Tchaikovsky (1840-1893).

-Modern and contemporary ballet (20th): More complex, innovative and abstract choreographies with a wider variety of movements.

-Costumes are varied and... Continue reading "Evolution of Ballet, Instrumental Forms, and Rock Music" »

Dear Ms. Stone

I am writing in response to your advertisement for staff to work in Skyair. I believe that I would be a suitable candidate for the programme.

In your advert, you mentioned that you are looking for candidates who can speak English and another language. I have experience working in a hotel where I spoke English, French, and Spanish fluently. I am willing to participate in an intensive language class, and I am scheduled to attend the first class next week. Your advert also mentioned that you are seeking students with lively and friendly personalities. I enjoy meeting new people and can easily communicate with individuals of all ages.

I would be grateful if you would consider me for a position in the industry as I have a lot to contribute... Continue reading "Application for Skyair Staff Position" »

Hadean Eon: 4500-4000 Million Years Ago

Geology:

• Intense volcanic activity
• Intense meteorite activity
• Moon formation
• First solid crust
• Formation of mantle and core

Climate:

• Atmosphere formation
• Hydrosphere formation

Archean Eon: 4000-2500 Million Years Ago

Geology:

• First microcontinents (plate tectonics)

Biosphere:

• First prokaryotic cells (bacteria and archaea)

Proterozoic Eon: 2500-541 Million Years Ago

Geology:

• First supercontinent (Rodinia)
• Active tectonic activity

Climate:

• Extreme climates (interior of Rodinia)
• Major glaciation at the end - "Snowball Earth"

Biosphere:

• First eukaryotic cells
• First cyanobacteria - photosynthesis - O2 production
• First multicellular organisms

Phanerozoic Eon: 541 Million Years Ago - Present

Paleozoic Era (541-252 Million Years Ago)

• Cambrian