Notes, summaries, assignments, exams, and problems for Other courses

Customer Relations and Service Terminology

Understanding the distinctions between a customer, client, or consumer is essential for professional communication. Below are the common verb, adjective, and noun forms used in this field:

• To care – caring – care
• To be loyal – loyal – loyalty
• To expect – expected – expectations
• To require – required – requirements
• To serve – served – service
• To satisfy – satisfied – satisfaction
• To produce – productive – production
• To deliver – delivered – delivery

Core Service and Support Concepts

Key focus areas for business success include: service, care, loyalty, customer, expectations, complaints, and satisfaction.

Organizational Culture and Workplace Attitudes

Corporate environments and professional... Continue reading "Business English for Logistics and Customer Relations" »

Essential Chemistry Definitions

Fundamental Concepts

• Physical Property: Characteristics observed without changing the substance (color, melting point, density, boiling point).
• Chemical Property: Characteristics observed when a substance changes into another (reactivity with air, acid, base, water, other chemicals).
• Law of Conservation of Matter: Matter is neither created nor destroyed.
• Atomic Theory: Theory of the nature of atoms.
• Isotope: Atoms of the same element with different numbers of neutrons.
• Ion: Atom or molecule with a net electric charge.
• Cation: Positively charged ion.
• Anion: Negatively charged ion.
• Atomic Mass Unit (amu): Unit of mass for expressing atomic & molecular weights.
• Mole: Unit for amount of substance (6.022 x 10^23 particles)

1. Evidence of Earth's Ancient Non-Living Systems and Evolution

• Geosphere:
  • Oldest crust: Acasta Gneiss (4.04 Ga); Zircon crystals in Jack Hills Conglomerate (4.4 Ga).
  • Plate tectonics likely began ~3.2 Ga, evidenced by diamond inclusions transitioning from peridotite to eclogite.
• Atmosphere:
  • Initial gases (Hydrogen, Helium) lost to solar winds; later volcanic outgassing formed a CO₂ and water-rich atmosphere.
  • Oxygen appeared ~2.3 Ga due to cyanobacteria, evidenced by oxidized minerals (Banded Iron Formations).
• Hydrosphere:
  • Water sources: Asteroids (carbonaceous chondrites) and volcanic outgassing.
  • Oceans formed as Earth cooled and water vapor condensed.

2. Definition of Life and Origin of Components

• Definition: Life is distinguished by:
  • Barrier-separated

The Luis Rubiales Case: Context and Controversy

Good morning, everyone.

We are… (insert names), and today, we will present the Luis Rubiales case. This case became highly relevant because he was the former president of the Spanish Football Federation (RFEF) at the time it occurred, along with many other circumstances that will be discussed later.

We have chosen this case because of the relevance it had and still has in Spanish society. Before starting, we must point out that this case still has not been resolved by the Spanish justice system.

Pre-Tournament Controversy

The whole situation was complicated because, even before the incident took place, another controversial situation had been ongoing before the competition even started. Key issues... Continue reading "The Luis Rubiales Scandal: Non-Consensual Kiss and RFEF Fallout" »

Glovo's Primary Activities: Core Value Creation

• Inbound Logistics

  Glovo partners with local restaurants, stores, and service providers to secure a steady supply of goods available for delivery. This involves managing relationships and ensuring that partners have the necessary infrastructure to fulfill orders efficiently.

• Operations Management

  Glovo’s operations include the processing and coordination of orders through its app, from customer selection to payment and order dispatch. The company uses algorithms to optimize delivery routing, reduce wait times, and ensure efficient order batching, contributing directly to its value proposition of fast delivery.

• Outbound Logistics and Delivery

  As a delivery service, outbound logistics are critical. Glovo’s

Electroanalytical Fundamentals

• Common electroanalytical methods
• Electrochemical cell fundamentals
• Potential in electrochemical cells
  • No current: Nernst Equation
  • With current: Ohmic Resistance and Polarization

What is Potentiometry?

• Potentiometry involves measuring the electrochemical potential between two electrodes in a solution. This potential difference (voltage) is related to the concentration of ions in the solution according to the Nernst Equation.

General Principles of Potentiometry

• Reference Electrode:

  • Known, fixed potential
    • Silver/Silver Chloride (Ag/AgCl)
    • Calomel

• Indicator Electrode:

  • Sensitive to concentration of analyte
    • Metallic
    • Ion-Selective
• Measure E_cell (negligible current flows through the cell)
• Correct E_ref and E_j (Junction Potential)
• Compute

Algorithms

Algorithms involve inputs, instructions, outputs, and a purpose.

Instruction Types

• Instruction
• Decision
• Loop
• Variable
• Function

Python Basics

Comments

Comments explain what code is for, intended for human readers.

Variables

Storing a value in a variable is called assignment. It's best practice not to use generic names.

Calculations (Operators)

• + : Addition
• - : Subtraction
• * : Multiplication
• / : Division
• // : Integer Division (e.g., 6 // 4 = 1)
• % : Remainder / Modulo (e.g., 6 % 4 = 2)
• ** : Exponentiation

mass_in_kg = 15

weight_in_pounds = mass_in_kg * 2.2

print('the weight in pounds is: ', weight_in_pounds)

user_name = input("enter your user name: ")

print('hello', user_name)

Data Types

• int: Integer numbers (e.g., -1, 0, 2, 1000)
• float: Floating-point (real)

Socializing: Weekday vs. Weekend Friend Meetings

Meeting friends is enjoyable whether it’s on weekdays or weekends, and each has its own unique advantages.

Weekday Socializing Benefits

• Relaxation After Work: Meeting friends after a long workday can be a great way to unwind and relieve work stress.
• Quieter Venues: Public places like cafés and restaurants are often less crowded compared to weekends, providing a more peaceful environment.
• Part of the Daily Routine: Meeting friends during the week can become part of your regular routine, enhancing social bonds consistently.

Weekend Socializing Advantages

• More Time Available: You have more time to spend with friends without worrying about work the next day.
• Variety of Activities: You can plan bigger

Tray Tower Operation Issues

1. Flooding: Excessive vapor flow reduces separation efficiency.
2. Weeping: Insufficient vapor flow causes liquid leakage and poor mass transfer.
3. Foaming: Stable foam reduces mass transfer efficiency.
4. Entrainment: High vapor velocities carry liquid droplets, causing inefficiencies.

Packed Column Hydrodynamics

1. Liquid Distribution: Uniform distribution is crucial; poor distribution leads to channeling.
2. Pressure Drop: Lower than tray columns, but can increase with improper packing.
3. Flooding: Excess gas flow reduces efficiency.
4. Loading Point: Gas velocity causes resistance to liquid flow, increasing pressure drop.

Agitator Types

• Propeller Agitators: For low-viscosity liquids, providing axial flow.
• Turbine Agitators: For a wide range

Key Mergers & Acquisitions

• Etihad Airways and Jet Airways
• Sun Pharma and Ranbaxy
• Wal-Mart and Flipkart

Section 26 (1) of the Competition Act

On receipt of a reference from the Central/State Government, statutory authority, or upon its knowledge/information (under section 19), if the Commission believes a prima facie case exists, it shall direct the Director General to investigate.

Relevant Cases

• CCI v. Steel Authority of India Ltd

Section 27(b): Penalties

The Commission may impose penalties, not exceeding 10% of the average turnover for the last three financial years, upon enterprises party to anti-competitive agreements or abuse of dominance.

Relevant Cases

• Excel Crop Care Ltd v. CCI

Section 3(3): Anti-Competitive Agreements

Agreements that cause or... Continue reading "Understanding Competition Law in India: Key Cases and Concepts" »