Operations and Supply Chain Management Principles
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Ch. 1 — Operations and Supply Chain Management
Ch. 1 — Operations and Supply Chain Management - design, operation and improvement of the systems that create and deliver the firm's primary products and services.
Key Processes
- Operations processes - how things are made.
- Supply chain processes - how things are moved.
- Supply chain management - the integrated management of operations and supply chain processes.
Definitions
- Process - One or more activities that transform inputs into outputs. Types are planning, sourcing, making, delivering, returning.
- Product-service bundling - when a firm builds service activities into its product offerings to create additional value for the customer.
- Mass customization - the ability to produce a unique product exactly