Notes, summaries, assignments, exams, and problems for Economy

Customer Service

Importance

One of the objectives of a company is customer loyalty and customer satisfaction.

It is more expensive to get new customers than to keep those you have.

Principles of Customer Service

• Customers are the most important individuals.
• The company depends on customers (not the other way around).
• Companies exist because customers exist; customers are our "work".
• Customers seek a good or service that should be provided.
• Customers are not a number; they must be treated with respect.
• The customer is the backbone of the company.

Customer Service Department

The entire staff should be involved in providing adequate customer care.

They don't only handle complaints, but also gather information through claims or suggestions.

It should provide:

Essential Cost Management Principles

Core Concepts for Multiple Choice

Cost Driver Concept

A cost driver is any factor or activity that has a direct cause-effect relationship with the resources consumed.

Flow of Overhead Costs in ABC

Understand the flow of overhead costs in an Activity-Based Costing (ABC) system:

1. Identify and classify the activities involved in the manufacture of specific products and assign overhead cost pools.
2. Identify the cost driver that has a strong correlation to the costs accumulated in each cost pool.
3. Compute the activity-based overhead rate for each cost pool.
4. Allocate overhead costs to products using the overhead rates determined for each cost pool.

Most Difficult Product Cost to Compute

Of the three product costs, manufacturing

Types of Inventory Costs

Ordering Costs (Setup Costs, Replenishment Costs): Expenses incurred every time an order is placed.

• Examples: Order processing fees, clerical costs for invoice processing, amortization of the EDI system.

Carrying Costs (Holding Costs): Costs associated with storing inventory.

• Examples: Storage space rental, insurance, utilities, and inventory management software.

Stock-out Costs (Shortage Costs): Expenses arising from inventory shortages.

• Examples: Lost sales, expedited shipping costs, and damage to customer relationships.

III. Inventory Cost: Ordering Costs

1. Order Processing Costs

• Fixed cost, independent of the order quantity.
• Includes fees for placing orders, clerical costs for invoice processing, and amortization of the

The Money Multiplier

With just a little mathematical manipulation, we can express the real-world money multiplier (m) as a function of the required reserve ratio (RRR), the excess-reserves ratio (ER/D), and the currency-deposit ratio (C/D). To find m, all we need are the values of the C/D and ER/D ratios. (We already know that RRR = .10, or 10%.) Alternatively, we could compute m with values for C, D, and ER.

Studying the multiplier effect is crucial because, unlike what basic economics states, the money supply is not fully controlled by the Fed. Instead, the Fed does have access to the monetary base, but the multiplier effect will depend on the monetary decisions of financial institutions and the general public.

Factors Affecting the Money Multiplier

Several... Continue reading "The Money Multiplier: Factors and Effects" »

Tax burden/ratio and tax structure

The OECD (Organisation for Economic Co-operation and Development) Classification of taxes

1000 Taxes on income, profits and capital gains

1100 Taxes on income profits and capital gains of individuals

1200 Corporate taxes on income, profits and capital gains

2000 Social security contributions

2100 Employees

2200 Employers

2300 Self-employed or non-employed

3000 Taxes on payroll and workforce

4000 Taxes on property

4100 Recurrent taxes on immovable property

4200 Recurrent taxes on net wealth

4300 Estate, inheritance and gift taxes

4400 Taxes on financial and capital transactions

4500 Other non-recurrent taxes on property

4600 Other recurrent taxes on property

5000 Taxes on goods and services

6000 Other taxes

Tax base of direct... Continue reading "Understanding Tax Burden and Structure: OECD Classification" »

What is Net Worth and Why is it Important for Businesses?

Net worth represents the difference between a person's or corporation's assets and liabilities. It serves as a crucial indicator of a company's financial health, offering a snapshot of its current financial standing.

Understanding Your Net Worth

Knowing your net worth is essential as it helps identify areas of excessive spending. The ability to afford something doesn't necessitate its purchase. To prevent unnecessary debt accumulation, differentiate between needs and wants before making purchases.

Exploring the SEIS Program

The Seed Enterprise Investment Scheme (SEIS) is a UK government program designed to assist startups in raising capital. It aims to stimulate economic growth by promoting... Continue reading "Understanding Net Worth and Its Importance for Businesses" »

inequality:the unfair situation in society when some people have more opportunities,money, etc. Than other people:

global village:The term global village represents the simplifying of the whole world into one village through the use of electronic media.

MEDC:A developed country (MEDC) is a rich country.

LEDC:A developing country (LEDC) is a poor country.

fair trade:comercio justo(trade between companies in developed countries and producers in developing countries in which fair prices are paid to the producers.)

conflict-mineral:(Especially in Africa) A mineral mined in an area of armed conflict and traded illicitly to finance the fighting.

economic development:Economic development is the process by which a nation improves the economic, political,

Dual Income Tax System

This system levies a proportional tax rate on all net income (capital, wage, and pension income less deductions) combined with progressive tax rates on gross labor and pension income.

Implemented in Denmark, Finland, Norway, and Sweden, the dual income tax (DIT) system was introduced for reasons of economic efficiency, net-wealth tax, and a broader tax base.

Key features:

• Capital incomes are taxed at a lower rate.
• Acts as a hybrid model between income and consumption concepts (interest-adjusted income tax).
• All income and profit are divided into capital income (proportional/flat rate) and labor income (progressive rate).
• Features the lowest personal income tax (PIT) percentage on labor income.

Dividend Taxation

Corporate tax systems... Continue reading "Dual Income Tax & Dividend Taxation: A Comprehensive Guide" »

Economics

Definition

Derived from the Greek word ‘oikonomos,’ meaning “one who manages a household,” economics studies how societies allocate scarce resources to satisfy unlimited wants and needs.

Core Principles

1. Trade-offs: Acquiring something necessitates forgoing something else (e.g., watching TV versus studying).
2. Opportunity Cost: The cost of something is the value of the next best alternative forgone.
3. Marginal Thinking: Rational individuals make decisions by comparing the additional benefits and costs of an action.
4. Incentives: People's behavior is influenced by incentives, such as price changes (e.g., lower prices may increase consumption).
5. Benefits of Trade: Specialization and trade allow individuals and nations to achieve higher levels