Telephone Means and Equipment: Features and Services
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Telephone Means and Equipment
Fixed individual devices (copper networks have been replaced by optical fiber networks)
Private branch exchanges (PBX): it connects calls between two destinations or ends
Function: call transfers among extensions, caller ID…
Types: IP PBXs call centers, they manage just phone calls contact centres, they not only manage phone calls but emails, SMS, online messages, faxes, etc.
Mobile devices: PDA, Smartphone
Services: Internet, e-mail, videoconference, digital camera, audio an Video quality player, an agenda, GPS, own, Operating system
Additional services offered by the telephone equipment
Common features
A.Fixed telephony: -Notice of charge(aviso de cargo) you receive info on the cost of a call Call forwarding(desvio
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