Marketing Frameworks: POEM, Customer Journey, & Planning
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Essential Marketing Frameworks and Strategy Models
1. The POEM Framework: Paid, Owned, and Earned Media
POEM helps marketers plan and evaluate how they reach audiences across various channels.
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Paid Media: Channels you pay for (e.g., ads, sponsored posts).
- Visibility
- Targeting
- Scalable Reach
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Owned Media: Channels you control (e.g., website, blog, social media profiles).
- Brand Consistency
- Build Relationships
- Collect Audience Data
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Earned Media: Organic exposure (e.g., public relations, shares, mentions, word-of-mouth).
- Trust and Credibility
- Amplify Reach
2. Understanding the Customer Journey
The Customer Journey represents the complete experience an audience member has with a brand, typically moving through these stages:
- Awareness
- Consideration
- Purchase
- Use
- Retention
- Loyalty
- Advocacy
Key
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