Key Factors Influencing Consumer Behavior and Purchasing
A. Cultural Factors
Cultural factors encompass the ideas, values, and beliefs that act as a guide in our lives, strongly influencing our buying and eating habits. The merchandiser must organize the point of sale by adding appropriate stimuli to meet current needs.
Social Classes
High, medium, and low social classes each require specific types of businesses, products, and services.
B. Social Factors
- Reference groups:
- Aspiration group: The person does not belong but identifies with the group, mimics behavior, and buys to feel equal.
- Membership group: The group to which one belongs (family, friends, work). Purchases are made to fit in with others.
- Dissociation group: A group to which the person does not belong and rejects.
C. Personal Factors
- Lifestyle: