Core Principles of Organizational Communication
Functions of Communication
Communication acts to control the behavior of members in several ways. It fosters motivation by clarifying to employees what to do, provides an outlet for emotional expression, and helps satisfy social needs. Furthermore, it facilitates decision-making.
The Communication Process
The process follows this sequence: Source → Encoding → Channel → Decoding → Receiver.
- Source: The sender of the message.
- Message: The actual physical product of the source's encoding.
- Channel: The medium through which the message travels.
- Receiver: The person to whom the message is directed.
Sources of Distortion
Distortions can occur at any stage of the process. The message itself, the communication channel, and the receiver are all potential...