1ºthe participants in the meeting below are discussing ideas for improving phone skills
sabina dusek doesn,t with others .Complete the dialogue with phrases from the list. Albert if a customer has a complaint, i think
staff should... Sabina i,m sorry but i
dont agree at all... Jannek oh,i dont think .... Albert i agree with .... Janek what do you think ... Tomas well,personally i feel... Albert i think you,re right .. Sabina no i,m afraid i dont....
2ºread the text and choose the correct answer from the words in italics . 1 our company..Meet 2 it is importan..Keep 3keep 4 on time 4deal 5 back 6encourage 7conducted 8 satisfied 9personalized 10 provide
3º Correct te mistakes ya esta corregido 1 this is the best restaurant in town 2 the job
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