Formal Complaint: Defective Refrigerator Resolution
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Formal Complaint: Defective Refrigerator
Subject: Refrigerator Not Cooling - Order Inquiry
Dear Edesa Customer Service,
I am writing to formally complain about the poor condition of the refrigerator I recently purchased. Given the price point, the quality of the product is unacceptable.
Last week, I purchased a refrigerator through your website, which arrived yesterday. While the exterior appeared fine, I discovered the following issues upon inspection:
- The interior corner is damaged.
- The unit fails to cool after being plugged in.
I attempted to resolve this by calling customer service, but I received no response. I am seeking an immediate solution, specifically a full refund or an exchange for a non-defective unit, to avoid further escalation.
I look forward to your prompt response.
Yours sincerely,
Mónica Talán
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