Notes, summaries, assignments, exams, and exercises for Other subjects for University

Company Mission

Mission: Represents the identity and personality of the company. It is usually a generic concept and always tries to answer two questions: What is the essence of our business? And what do we want? It serves as a reference and identification for employees and is usually stable over time but must be understood as a dynamic concept that can be changed.

We understand the mission as a set of variables (Bartlett, 1988):

• The product that the company offers.
• The consumer need it is to cover.
• The market definition or the scope of activity.
• Technology based on the production system or the provision of service.
• The distinctive competence of the company or its strategic assets (competitive advantage).

Tawadey & Campbell (1992): Standards to...

Optimizing Maintenance Performance: Key Indicators

Core Maintenance Cost & Asset Value Considerations

• Value of assets maintained by employee maintenance
• Total contractor maintenance costs

Key Areas and Divisions of Maintenance Indicators

• Preventive Maintenance
• Work Order Systems
• Technical and Interpersonal Training
• Operational Involvement
• Predictive Maintenance
• Reliability-Centered Maintenance
• Total Productive Maintenance (TPM): Overall Equipment Effectiveness (OEE)
• Performance Indicators for Effectiveness and Efficiency
• Tactical Performance Indicators
• Functional Performance Indicators

Additional Engineering Maintenance Indicators

The Pan-American Committee of Engineering Maintenance suggests further critical indicators:

• Mean Time to Failure (MTTF)

  Also

Classification of Sports Facilities

Conventional Spaces

Dedicated to more traditional sports. These spaces are characteristic: tennis courts, frontons, pavilions, swimming pools, and halls.

Singular Spaces

Sports areas where a practice can be adjusted. Specific spaces are unevenly distributed over the area: golf courses, ski resorts, and golf shot areas.

Activity Areas

They are not strictly sports facilities. These spaces are suitable for sports: marinas, harbors, and airfields.

Direct Management in a Town

The town controls the service directly through the municipal administration itself. It can be done by:

• City Council without a specialized body.
• Town Hall with a specialized body.
• Autonomous bodies.
• Commercial company with capital from the town hall.

Indirect

Package Services Components

Package services involve a core service (principal) and peripherals (assistants). They are divided into four main categories:

1. Facilities Support: Equipment where the service is rendered (e.g., parking lot, shop).
2. Physical Goods Enablers: Items provided to customers to be consumed or handled (e.g., magazine).
3. Express Service (Core Service): The main reason for service provision. These are sensory benefits clearly perceived by the customer (e.g., transport, punctuality).
4. Implicit Service: Intangible accessories (e.g., odors, air conditioning).

The Service Process

The service process is a series of actions that normally involves several steps, which occur in a set sequence. Also called the cycle of service, it involves several...

Factors Affecting Production Quality

Process Control Issues

Errors can be caused by poor material quality or non-conformity of the materials used.

Production Variables

Key inputs include technology, human resources, processes, electricity, fuel, oil, etc.

Design Control Challenges

Problems were detected arising from the design itself, particularly when specifications were impossible to meet with available resources.

The Imperative of Continuous Improvement

In today's competitive market, achieving excellence is essential. This can only be attained through the continuous improvement of products and/or services.

Insights from Quality Management Pioneers

Great quality gurus include Crosby, Shewhart, Ishikawa, Taguchi, and others, but perhaps most notably,...

Categories of Project Participants in Information Systems

• Users
• Administrators
• Auditors, quality control personnel, and checkers
• Systems analysts
• System designers
• Programmers
• Operations personnel

Users

Users are the individuals for whom the system was built.

User Classification by Job Category or Supervision Level

1. Operational Users: Clerks, operators, and secretaries who have daily contact with the system and focus on human-interface details.
2. User Supervisors: Individuals who lead operational users and define the requirements and company policies the system must perform.
3. Executive Users: Senior leaders who initiate and fund the project. They focus on the overall system impact rather than technical details.

User Classification by Data Processing Experience

• Amateur:

Audit of Projects

Objectives

• Verify if the qualitative and quantitative objectives established for the project are achieved.
• Check if investments and expenditures are closely linked to the purposes and objectives of the project.
• Determine if supporting documentation is sufficient, valid, and competent.
• Check if terms are met.
• Check if changes, if any, have complied with the required authorizations.
• Verify project reception under the representative.

Procedures

1. Project requires a duly endorsed copy with the client's signature.
2. All documents required to endorse the formulation of the project.
3. Examine the contract signed to implement the project (subject to work performed, amounts, terms, special conditions, warranties, etc.).
4. Examine budget implementation

System Auditing Procedures and Techniques

Performing an audit involves several key steps. A systems auditor must first assess overall risks and then develop an audit program. This program should consist of control objectives and audit procedures designed to meet those goals. The audit process requires the auditor to gather evidence from systems, evaluate the strengths and weaknesses of existing controls based on that evidence, and prepare an objective audit report for management.

Audit Planning

Proper planning is the essential first step for effective system auditing. The systems auditor must understand the business environment, including business risks and associated controls. The following areas should be covered during audit planning:

• Understanding

Professional Ethics for Engineers

Engineers must recognize that the life, health, safety, and welfare of the public depend on their work and expertise. Adhering to a strong code of ethics is paramount.

• They must not approve plans or specifications that lack a safe design.
• They should undertake regular reviews of security and reliability.
• They are expected to provide productive services to the community.
• They must commit to improving the environment.
• Engineers must provide services only within their areas of competence.
• They should issue public reports, ensuring information is expressed clearly and honestly.
• They should build their professional reputation based on the merit of their services.
• They must not misuse public or private equipment for personal

Understanding Multiple Production Processes

Multiple Production occurs when several different outputs or products are obtained simultaneously from a single process using various inputs. This is often categorized into two forms:

• Common Production: For efficiency reasons, production is organized to obtain more than one product from a single process voluntarily.
• Joint Production: When technical manufacturing conditions exist, a single process necessarily results in more than one product.

Key Characteristics of Joint Production

The production of joint products is defined by several factors:

• The proportion between the amounts of products obtained.
• The Point of Separation: The specific moment from which products can be identified and costs can be assigned.