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Negotiation Styles

• Shark: Win/lose strategy. They are aggressive, competitive, uncreative, and individualistic. They assume that they have the best and only possible solution. They have no ability to take risks with different options or to learn from mistakes. They have difficulties in social relationships.
• Dolphin: Win/win strategy. They consider several options. They do not waste time with emotional issues. They are friendly and thoughtful. They feed and promote good relationships.
• Fox: They get results. They are reserved, manipulative, and friendly. They have a low level of honesty and ethics. They are cheat negotiators.
• Deer: They feed and promote relationships. They avoid conflict and flee before a threatening situation. They do not share

Private Sector Development Needs

Private development needs are centered around the following criteria:

• The primary goal is to make a profit, and that profit must be quantifiable.
• If adequate profit cannot be foreseen, the development will not be undertaken.
• Once a final decision has been made on income levels, the cost is determined and must not be exceeded.
• If the expected profit is not achieved, the project is considered a failure from the client’s point of view.

Motivations for Private Developers

• Generating a direct financial profit from the process of development.
• Creating developments specifically for sale.
• Some developers specialize in certain types of property, such as residential, office, industrial, or hotel developments.
• Achieving maximum

Mariam Beiruti

Nad Al Hamar, Dubai

Phone: +971 4 257 7022 | Mobile: +971 50 953 1017

Email: [email protected]

Professional Summary

• Friendly and enthusiastic customer service professional who consistently meets customer satisfaction goals.
• Seeking a management role, skilled in establishing rapport with clients.
• Self-motivated individual with exceptional communication and computer abilities.
• Possesses excellent customer service, communication, and listening skills.
• Seeking a challenging career in a growing organization to utilize knowledge and experience effectively.

Skills

• Core Competencies: Teamwork and Leadership, Problem Solving, Self-management (including timekeeping), Strong Work Ethic, Commitment and Enthusiasm.
• Communication & Interpersonal:

What is the Service Marketing Mix?

All elements within the control of the firm that communicate the firm's capabilities and image to customers or that influence customer satisfaction with the firm's product and services: product, price, place, and promotion.

• People: All human actors who play a part in service delivery and thus influence the buyer's perceptions: namely, the firm's personnel, the customer, and other customers in the service environment.
• Physical Evidence: The environment in which the service is delivered and where the firm and customer interact, and any tangible components that facilitate performance or communication of the service.
• Process: The actual procedures, mechanisms, and flow of activities by which the service is delivered

2.1) compute d magnitude of d 4ced response 4 d 2 cases ω = 2.1 rad>s &
ω = 2.5 rad>sec

2.2) compute d 2tal response of d system if d driving frequency is 2.5 rad>s & d
initial position & velocity r both zero

2.3)compute d response of a spring–mass system modeled by equ8on (2.2) 2 a 4ce of
magnitude 23 n,driving frequency of twice d natural frequency
2.5)calcul8 d natural frequency & d driving frequency of d system.

2.6)an airplane wing modeled as a spring–mass system with natural frequency 40 hz is driven harmonically by d rot8on of its engines @ 39.9 hz

2.7)compute d 2tal response of a spring–mass system with d following values: k 1000 n>m,m = 10 kg

2.8)compute d 2tal response of a spring–mass system with d following...

Restaurant Business Fundamentals: Definitions

The term restaurant means any establishment that offers customers food and beverage services.

The Service Offer

The Offer must align with customer expectations to achieve satisfaction.

It is important to determine the offer by analyzing its interaction with other core business activities, including:

• Production system
• Work equipment
• Service system
• Buying (Procurement)
• Storage of raw materials
• Financial management

Key Financial Concepts

Cost Definition

Cost refers to the assessment of resources (carried out or planned) used through the application of factors necessary to obtain the product or service.

Fixed Cost

A Fixed Cost is independent of changes in production volume over time (it remains constant).

Variable

Advantages of Standardization in Manufacturing

1. Minimize the number of parts in stock.
2. Minimize the number of necessary changes in production equipment.
3. Simplify operational processes.
4. Enable higher volume purchasing (rebates).
5. Minimize service and repair problems.
6. Facilitate automation.
7. Enhance customer benefits.

Purpose of Design for Manufacturability (DFM)

To create a product during the design phase that is easy to manufacture.

Benefits of Implementing DFM

1. Reduces costs.
2. Reduces the number of product components.
3. Increases component standardization.
4. Improves functional aspects of the product.
5. Enhances design efficiency.
6. Improves safety and work conditions.
7. Improves service and product maintenance.
8. Ensures robust design.

Continuous Configuration: Operational

What Is Business Reengineering?

Reengineering represents a fresh start; it is an all-or-nothing change that reorganizes a company around its processes. It requires that fundamental business processes be observed from a cross-functional perspective, centered on customer satisfaction.

Key Concepts of Reengineering

• Radical Design: Changes must be fundamental, not superficial.
• Fundamental Inquiry: Reengineering asks why a process is performed in a specific way.
• Process Focus: Changes must focus exclusively on business processes.
• Dramatic Improvements: Expected results should be significant, not merely incremental.

Key Figures in Reengineering

Michael Hammer

Processes have been largely ignored, as managers have historically focused too closely on functional...

Cost Accounting Fundamentals

Meaning of Cost Accounting

Cost Accounting is a specialized branch of accounting that deals with the recording, classification, analysis, allocation, and control of costs associated with the production of goods or services. It enables management to determine the cost of products, operations, processes, or departments, thereby assisting in strategic planning and decision-making.

According to the Institute of Cost Accountants of India, cost accounting is the process of accounting for costs from the point at which expenditure is incurred until its relationship with cost centers and cost units is established.

In simple terms, Cost Accounting helps an organization identify:

• The total cost to produce a product or provide a

Operational Flexibility and Lead Time

Flexibility is defined as the speed of response to changes in the environment. It is measured through lead time; a shorter lead time indicates greater flexibility. There are five key lead times to consider:

• Product development
• Supply materials
• Storage
• Production
• Distribution

Flexibility is categorized into two primary types:

1. Development Flexibility: The speed at which new products can be introduced to the market, which is determined by development lead times.
2. Production Flexibility: This is further divided into two sub-categories:
   • Range/Mix Flexibility: The speed at which changes can be made to the mix of products manufactured, altering the relative amounts of each type.
   • Volume Flexibility: The speed at which changes