Sample Travel Correspondence: Holiday Advice and Hotel Apology
Travel Advice: West Indies Cruise Recommendation
Hi Richard and Jacqueline,
I'm delighted that Barbara Lein recommended Betta Vacations to you, and we'll do our very best to work with you to find your dream vacation.
If you'd like to explore the West Indies this winter, I advise you to take a cruise. It's a great way to see the world and relax at the same time. I'm going to suggest a seven-day package on board a luxury ship owned by Celebrity Cruises. It sails from Fort Lauderdale and stops at:
- Catalina Island in the Dominican Republic
- Saint Thomas in the Virgin Islands
- Paradise Island in the Bahamas
The cabins are first-rate, with a spacious double bed, safe box, TV, and a private balcony. If you want to really spoil yourselves, maybe I could reserve a first-class cabin for you? We can get a special reduction if we book early.
Entertainment on board includes a theatre, an aqua spa, beauty treatments, and gym facilities. All shore excursions are interesting; I particularly recommend the Atlantis tour, where you can observe all the sea life from a glass-bottom boat.
The best time for you would be during winter, when the weather is most enjoyable. If I were you, I wouldn't go during the hurricane season (June through November) because the weather can be rather unpredictable.
Why don't you contact me again so we can begin making arrangements?
Sincerely / Faithfully / Kind regards / All the best
Formal Apology: Hotel Complaint Response
Subject: Re: The Lakeside Hotel
Date: 5 September 2013
Dear Ms. Parker,
Thank you for your letter of 3 September concerning your visit to the above hotel.
We are sorry to learn about the problems you experienced on these premises, and we are investigating your complaint with the hotel management.
We are passing your comments on to the registration officer, who will no doubt take them into consideration when reviewing the hotel's star rating. Comments such as yours are important in our efforts to maintain standards throughout the region.
Although all registered premises are subject to regular inspections, we are sure you will understand that in a service industry such as tourism, standards can vary within a short period of time owing to changes in personnel, management, etc. We will, however, take appropriate action if it is considered necessary.
In conclusion, we hope that your unhappy experience will not prevent you from visiting the region in the future. If we can be of assistance in planning your visit, please do not hesitate to contact us.
Yours sincerely,
Manuel Laguna
Standards Officer