Olivia Janosi - Customer Service & Sales Resume

Professional Objective

I am a team player who takes initiative. I have experience in customer service and office administration. I am computer literate, organized, an excellent communicator, punctual, and dependable. I am also a good problem solver and multi-tasker.

Work Experience

SP Data Response Management, Hamilton, ON

Telephone Customer Service (2011 - Present)

• Responsible for talking to customers and promoting various products and services in a professional manner.
• Provide quality service that exceeds customer expectations.
• Navigate computerized systems efficiently and use multiple screens.
• Keep up to date on new products and services offered by the client for customers.
• Answer billing questions and accept bill payments.
• Demonstrate a sincere approach to helping others.

Dynamic Surveys, Hamilton, ON

Telephone Surveyor (2010 - 2012)

• Contacted voters on behalf of candidates running in federal and municipal elections.
• Collected information and logged the data into the computer system.

Agro Insurance, Hamilton, ON

Insurance Sales Representative (2009)

• Provided insurance information to potential and existing clients regarding group benefits for employers and businesses.
• Maintained files.

Franchise Owners Hamilton, Hamilton, ON

Inbound Customer Service / Order Taker (2008 - 2009)

• Handled telephone inquiries by providing information.
• Processed orders by inputting them into the computer program.
• Dispatched orders to the appropriate locations.

SP Data Response Management, Hamilton, ON

Sales Agent / Customer Service Representative (2007 - 2008)

• Sold insurance to existing clients of TD Canada Trust.
• Provided information regarding Accidental Death, Hospital Cash Benefits, and Critical Accident insurance.
• Updated the client database as required.

Education

Ontario Secondary School Diploma

Key Skills

• Exceptional listener and communicator who effectively conveys information verbally and in writing.
• Flexible team player who thrives in environments requiring the ability to effectively prioritize and juggle multiple projects.
• Resourceful team player who excels at building trusting relationships with customers and colleagues.
• Proven relationship-builder with unsurpassed interpersonal skills.
• Innovative problem-solver who can generate workable solutions and resolve complaints.
• Dependable, responsible contributor committed to excellence and success.