ISO 9000 and Quality Management Systems Assessment

ISO 9000:2005 Documentation Standards

According to ISO 9000:2005, documents must be checked to:

• b) Ensure that the versions of the documents used are the latest version.

Documentation Pyramid Base

What documents form the base of the documented management system pyramid?

• c) Records

Documentation Processes

The documentation processes and activities that describe designations are:

• c) Procedures

Quality Management System Documentation

Documentation describing the system of quality management in relation to the policy and objectives of the organization is called:

• a) Quality Manual

Task Execution Documentation

A document which details how to perform a particular activity or task is called:

• b) Work instructions

Product Compliance

The documents used to check the compliance of the requirements for a product are called:

• c) Registration

Design Revision

The result of the revision of a design is documented in:

• c) Registration

Nonconformity Analysis

The action performed to analyze the causes of nonconformities in a product is documented in:

• b) Procedure

Machine Tool Setup

The information required for a worker to set up a machine tool is documented in:

• a) Work Instruction

Organizational Structure

The organization chart is documented in:

• c) Quality Manual

Quality Manual Accessibility

The quality manual is a document that is available to:

• a) All customers and partners of the organization

Procedure Accessibility

The procedures are documents that are available to:

• a) Members of the organization that require them

Utility of Records

The records are very useful for the realization of:

• c) Audits

Understanding the EFQM

What is the EFQM?

• c) It is a model of Total Quality Management of European character.

EFQM Focus

EFQM is primarily used for:

• a) Self-assessments

Malcolm Baldrige Model

The Malcolm Baldrige model is original to:

• c) The United States

ISO 9000 Principles

One of the principles of quality in the ISO 9000 series is:

• b) Process approach

Quality Management Focus

In a model of quality management, priority is given to:

• b) Processes

EFQM Criteria

The EFQM model:

• b) Has nine criteria

Leadership Scoring

Calculate the score obtained by criterion 1 (Leadership) if the scores on self-assessment are: 1a=30, 1b=60, 1c=50, 1d=80:

• b) 55

Self-Evaluation Model

The model used to rate the self-evaluation is called:

• c) RADAR

European Quality Award

An organization that obtains 350 points in the call for the European Quality Award is awarded:

• c) The Bronze Seal