Hotel Property Management System: Profile and Reservation Features

Profile Options

• Attachment: Mail merges for welcome letters.
• Changes: Tracking modifications made to profiles.
• CC: Credit card information management.
• History: Stay information, including past visits and revenue from items purchased.
• Merge: Consolidate duplicate profiles into a single record to unify history.
• Negotiated Rates: Access company rate queries to expedite reservations using specific rate codes.
• Notes: Add general or background notes to improve guest accommodation.
• Preferences: Record likes and dislikes, such as room features, floor location, interests, and smoking status.
• Privacy: Manage consent for promotional information and mailings.
• Relationship: Define associations between two companies.

Reservations

• RTC: Premium room assignment without price changes.
• Rate/Fixed Rate: Manage rates charged each night, including multiple or changing rates.
• ETA: Estimated time of arrival for transportation coordination.
• Specials: Guest requests, such as early check-in.
• Item Inventory: Manage items like cribs or extra beds; use fixed charges (transaction codes) for billing.
• More Fields: Transportation details.
• Waitlist: Assign a waitlist status when inventory is unavailable or specific room preferences cannot be met.

Reservation Options

• Accompanying: Add an additional name to a reservation for guests who do not require a separate confirmation or billing.
• Add On: Create a copy or duplicate of a reservation with a unique confirmation number.
• Agent/Company: Attach multiple profiles to a single reservation.
• Alerts: Create pop-up windows to notify users upon accessing a reservation.
• Billing: Access guest folios directly from reservation or in-house screens (active for in-house guests only).
• Caller Info: View call history for reservations set up or modified via the Central Reservation Office.
• Changes: Investigate reservation discrepancies and service complaints via the User Activity Log.