Managing Personal Crisis: Dynamics, Phases, and Resolution Strategies
Understanding Crisis and Vulnerability
It is frequently observed that individuals (or customers) present themselves in situations of great tension, disruption, and vulnerability.
Defining Crisis (Caplan's Model)
Caplan defines crisis as a disturbance in a stable condition, caused by a stressful situation, affecting a person or group that previously maintained an adequate level of functioning, thereby causing an imbalance.
The Family as a Dynamic System
The family is a system that develops and evolves over time alongside its members. At each historical moment, members have temporary needs and specific tasks. Any change—positive or negative, intended or unintended—that occurs in individuals or the ecosystem affects the entire family unit.
The most...